Royal Mail Wholesale

18 April 2024

The choice of media channels has proliferated at a dramatic rate over recent years, making it harder to get mail on the agenda when people are planning their communications. Therefore having the ...

Key National Postings - Local PCC and Mayoral elections

09 April 2024

We are currently dealing with a significant number of mailings in the Royal Mail Network for the local PCC and Mayoral elections that are due to take place in May 2024. Where customers are handing suc ...

Access Letter Price Changes effective from 1 July 2024

08 April 2024

Find attached a communication and appended change notice announcing changes to the Access Letter and Large Letter prices to take effect from 1 July 2024. ...

Royal Mail presents proposal for the future Universal Service

03 April 2024

Royal Mail has today submitted its proposal in response to Ofcom’s call for input into the Future of the Universal Service.This follows the publication of Ofcom’s report in January 2024, which con ...

Invitation to Royal Mail's "Planning for Origin" workshop on 27 March 2024

29 February 2024

We invite you to join us at our ‘Planning for Origin’ workshop on 27 March 2024.Origin is ISBA’s advertiser backed programme, designed to create a blueprint for cross-media measurement. It is pa ...

Updates to the Mailmark Letters and Large Letters Specification

22 January 2024

We are delighted to announce that we are making further improvements to our Mailmark Letters and Large Letters specification to provide greater clarity to supply chain partners and enable posting cust ...

Price changes for GLLS and Parcels

19 January 2024

Find attached a communication notifying of price changes to our Access General Large Letter services and our Wholesale Parcels services to take effect from 2 April 2024. ...

Changes to the Ad Mail Content Guidelines

19 January 2024

As part of our ongoing review of advertising mail content, we have updated our Advertising Mail Content Guidelines, with immediate effect. Please refer to these guidelines to ensure your advertising m ...

Clarification of the Default Postcode Option for Mailmark

18 January 2024

On 2 January 2024, we launched the supplementary Default Postcode option for our lowest priced Mailmark service.The Default Postcode solution enables customers to minimise the charges incurred where t ...

Update on power outage at Greenford Mail Centre

05 January 2024

Following our communication earlier this week regarding the power outage at Greenford Mail Centre, we can confirm that the power is now up and running as normal as of Friday 5 January 2024. ...

Power outage at Greenford Mail Centre

03 January 2024

Yesterday, Greenford Mail Centre suffered a power outage which has continued into today. To mitigate the impact of this issue, we have diverted all Access mail to Jubilee, Home Counties North an ...

Test Economy mail with the Testing and Innovation Incentive

14 December 2023

We are pleased to announce that from 2 January 2024 customers in the Government sector may use our Testing and Innovation Incentive (TIS) to qualify for 5% in postage credits when using our Economy pr ...

Mailmark amnesty opens for applications from 2 January 2024

06 December 2023

We are pleased to announce that the Mailmark amnesty will be opened up for applications from 2 January 2024, running from 22 January until 30 November 2024.The amnesty is designed create a safe enviro ...

Renewal of incentives for 2024 and other incentives news

05 December 2023

Find attached a customer communication announcing the renewal of our incentives until 31 March 2025, as well as other incentive related news.If you have any queries please contact your Account Directo ...

Price Changes for our Magazine Subscription Mail Service

24 November 2023

Today, we announce the prices for our Magazine Subscription Mail Service, which will take effect from 2 January 2025. The notification letter and accompanying formal contract change notice (number 102 ...

Supporting Direct Mail to drive Acquisition through the TIS Incentive

01 November 2023

We are pleased to announce that from 6 November 2023 customers will be able to use our existing Testing and Innovation incentive (TIS) to support new direct mail activity for customer acquisition.To q ...

Permitted Variances for 2024/25

26 October 2023

Find attached a communication and change notices which announces changes to the NPP1, APP2 and Regional Price Plan permitted variances from 1 April 2024. ...

Try Mail Incentive Extended / Supporting publishers through the TIS Incentive

06 October 2023

Try Mail Incentive extended to 31 December 2024 In October 2022 we launched Try Mail, a new type of Incentive designed to support the postal industry in diversifying the breadth and depth of cust ...

Update on the Later Forecasting Trial

03 October 2023

On 25 April 2022 following feedback from the industry, we opened up a trial enabling customers to submit their reforecast up to 20:00 on each Working Day, as opposed to the prevailing cut-off time of ...

Withdrawing OCR, Access 1400 and non-barcoded GLL Consultation Response

15 September 2023

We would like to thank you for your valued consultation feedback provided on our proposals to withdraw Access OCR, 1400 and 70 Mech Letters and Large Letters, and unbarcoded General Large Letter servi ...

Engaging the Mail Industry on USO Reforms

11 September 2023

I mentioned at the last WAG meeting that Royal Mail was continuing its work on trying to get approval for a change in the Universal Service Obligation (USO), and I am writing to update you with some m ...

Introduction of Default Postcode Option for Mailmark

08 September 2023

Find attached a communication announcing the introduction of a Default Postcode option for Mailmark effective from 2 January 2024. ...

ACCESS NOTICE: Introduction of Access 70 Advertising Mail Catalogue Service

31 August 2023

Find attached a communication and appended change notice announcing the introduction of an Access 70 Advertising Mail Catalogue Service effective from 2 January 2024.You can find details of the new pr ...

Decision on Royal Mail Wholesale Carbon Reporting

17 August 2023

In June 2023, following a customer request, we sought feedback from other Wholesale customers regarding proposals for Royal Mail Wholesale to report annually on its carbon footprint.Please find attach ...

Applications for Programmatic Mail Incentive open until 29 December 2023

11 August 2023

In November 2022 we launched our Programmatic Mail incentive to support brands using mail in a programmatic way.Following customer feedback, and to enable Royal Mail to capture further insight on Prog ...

Dynamic Baseline for 1 July 2022 to 30 June 2023

07 August 2023

Since 1 April 2023, we have been measuring NPP1, APP2 and Regional customers’ conformance to the Royal Mail profiles against dynamic baselines.Dynamic baselines enable Royal Mail to create a baselin ...

Extending the Later Forecasting Trial to 31 October 2023

24 July 2023

On 25 April 2022, following feedback from the industry, we opened up a trial enabling customers to submit their reforecast up to 20:00 on each Working Day, as opposed to the current cut-off time of 16 ...

Change to Postal Schemes and Impact on the Access Letters Contract

13 July 2023

Following the publication of Royal Mail’s decision on the consultation in respect of changes to the Postal Schemes, we are making a change to the Access Letters Contract and User Guide to reflect th ...

CWU Ballot Result

12 July 2023

Royal Mail is pleased that members of the Communication Workers Union (CWU) have voted in favour of the Royal Mail/CWU Business Recovery, Transformation and Growth Agreement. 75.84% of eligible CWU me ...

Update on consultation on changes to the Postal Schemes

06 July 2023

Please find a link to Royal Mail's decision on changes to the Postal Schemes 2023. ...

Access Letter Price Changes effective from 2 October 2023

26 June 2023

Find attached a communication and appended change notice announcing changes to the Access Letter and Large Letter prices to take effect from 2 October 2023. ...

Royal Mail Consultation on withdrawing OCR 1400 and non barcoded GLL services

19 June 2023

Please find attached our consultation document seeking your views on the withdrawal of OCR 1400 and non-barcoded GLL services. The closing date for the consultation is 31 July 2023. ...

Update on the new King Charles Digital Stamp

09 June 2023

Find attached an update on the new King Charles Digital Stamp. ...

Update on Sleeved Yorks

26 May 2023

We have been discussing with some customers the introduction of new sleeved Yorks in to the Royal Mail network. One of the key pieces of feedback we have received was that a Safe System of Working (SS ...

An introduction to Origin

19 May 2023

Origin is a programme led by the Incorporated Society of British Advertisers (ISBA) on behalf of brand owners, to create a platform that accurately measures cross-media reach (how many people saw an a ...

The New King Charles Digital Stamp

05 May 2023

Later this year we will be updating the choice of digital stamp options by replacing the Queen’s Head definitive stamp with the King’s Head definitive stamp. The new stamp will also include a dumm ...

Consultation on changes to the Postal Schemes

04 May 2023

I write to inform that on 2 May 2023, Royal Mail launched a consultation on changes to the Postal Schemes 2023. The Postal Schemes are the documents that set out the key terms on which we provid ...

Disruptive Event in respect of the King's Coronation Ceremony - FOLLOW UP

03 May 2023

Last week, we notified you of a Disruptive Event in respect of the King’s Coronation Ceremony being held on Saturday 6 May 2023. Further to that communication, Transport for London has confirm ...

ACCESS NOTICE: Extending the Later Forecasting Trial to 31 July 2023

02 May 2023

On 25 April 2022 following feedback from the industry, we opened up a trial enabling customers to submit their reforecast up to 20:00 on each Working Day, as opposed to the current cut-off time of 16: ...

Quarter 4 22/23 Dynamic Baselines

28 April 2023

From 1 April 2023, we have introduced dynamic baselines into the Access Letters Contract (as per contract change notice number 091), and we are now measuring NPP1, APP2 and Regional customers’ confo ...

ACCESS NOTICE: Disruptive Event in respect of the King's Coronation Ceremony

27 April 2023

As you will be aware, the King’s Coronation ceremony is taking place in the City of London on Saturday 6 May 2023. As a result, we have been made aware that specific areas of London will be su ...

Discover the Circular Advantage of Mail

26 April 2023

We know mail is effective at driving a 95% engagement rate*, but how does it measure up environmentally?New research commissioned by Marketreach has produced a full carbon Life Cycle Assessment (LCA) ...

ACCESS NOTICE: Retailer-Etailer 2023 Incentive launches today!!!

26 April 2023

We are pleased to inform you that our Retailer-Etailer Incentive launches today.The incentive is specifically designed to support companies sending catalogues or mail-order retailers, with many ...

Update on Disruptive Event in respect of severe weather in March 2023

26 April 2023

We wrote to you on 16 March 2023, informing you that the severe cold weather experienced across the UK from Monday 6 March constituted a Disruptive Event under the Access Letters Contract (ALC) and Wh ...

ACCESS NOTICE: Retailer-Etailer 2023 Incentive launch

18 April 2023

We are pleased to inform you that on 26 April 2023 we are planning to launch a brand new incentive specifically designed to support companies sending catalogues or mail-order retailers, with man ...

Updates to the Mailmark Letters and Large Letters Specification

03 April 2023

We are delighted to announce that we are making further improvements to our Mailmark Letters and Large Letters specification to provide greater clarity to supply chain partners and enable posting cust ...

Roll Out of the Earlier Access Slots

20 March 2023

Find attached a communication and appended contract change notices announcing the roll out of the earlier access slot trial. ...

Disruptive Event in respect of Severe Weather Mar 2023

16 March 2023

You will be aware that various regions of the UK were impacted by adverse weather throughout last week. On Thursday 9 March 2023, the Met Office issued an amber weather warning indicating ...

Withdrawal of Non-barcoded GLL and Parcels from January 2024

09 March 2023

Please find attached a communication providing an update (with appended change notices) on the withdrawal of non-barcoded Parcels and General Large Letters. ...

INDUSTRIAL ACTION UPDATE: CWU NOTIFICATION OF BALLOT RESULT -

21 February 2023

We are disappointed that the CWU members who took part in the ballot have voted in favour of taking further industrial action.Royal Mail remain committed to resolving this dispute and want to agree a ...

National strike action dates formally notified by the CWU

03 February 2023

The CWU has formally notified Royal Mail they plan to call on their members who collect, sort and deliver parcels and letters to take 24 hours of national strike action from 1230hrs on Thursday 16 Feb ...

Royal Mail and CWU update

27 January 2023

The CWU agreed to recommence facilitated talks with Royal Mail through ACAS. The talks commenced on Monday 9 January and are ongoing.Royal Mail is committed to reaching an agreement to resolve the cur ...

Extending the Programmatic Mail application deadline

23 January 2023

In November we launched our Programmatic Mail incentive to support brands using mail in a programmatic way.Programmatic advertising is a rapidly growing way for brands to serve highly targeted adverts ...

Preparing customers for the implementation of dynamic baselines

20 January 2023

As we announced in August, we are introducing dynamic baselines into the Access Letters Contract (ALC) from 1 April 2023.Dynamic baselines enable Royal Mail to create a baseline for a period comprised ...

ACCESS NOTICE: General Large Letters and Parcels Tariff Change

20 January 2023

Find attached a letter notifying customers of price changes to our Access General Large Letter services and our Wholesale Parcels services to take effect from 3 April 2023. ...

ISBA opens second Origin consultation on a fractional advertiser contribution

18 January 2023

ISBA is conducting a second industry-wide consultation over 4 weeks, to seek feedback from advertisers on the specific elements of contribution for the Core Reporting service of the Origin platform.&n ...

IMPORTANT: Cyber Security Update

18 January 2023

You will be aware that Royal Mail is experiencing severe service disruption to our international export services following a cyber incident last week. We are temporarily unable to despatch export item ...

Extending the Early Access Slots Trial to March 2023

09 January 2023

On 28 March 2022, we commenced a trial for carriers to book an earlier Access slot, in addition to or in place of an existing Access slot. The trial was initially held at Swindon Inward Mail Centre on ...

ACCESS NOTICE: Simplification of the Access Letters Contract - Contract Change Notice 093

20 December 2022

We wrote to you on 29 November 2022 to let you know that we had alleviated concerns held by some customers in respect of some changes being made under Access Letters Contract (ALC) Change Notice Numbe ...

Royal Mail strike update

19 December 2022

We write to provide you with an update on the industrial action which we notified you of by our letter of 18 August 2022. Sadly, the industrial action remains ongoing. We have provided regular u ...

Update on the implementation of Contract Change Notice 087

29 November 2022

We wrote to you on 8 June 2022 to let you know we were deferring the implementation of Access Letters Contract (ALC) Change Notice Number 087 (CCN087) to allow time for us to fully understand concerns ...

Royal Mail strike update

28 November 2022

Services during Industrial ActionNational strike action dates formally notified by the CWUThe CWU has formally notified Royal Mail they plan to call on their members who collect, sort and deliver parc ...

Renewing our Incentives for 2023

25 November 2022

We are pleased to announce that we will be renewing our investment in incentives for 2023.The current year has been challenging for many businesses, and we will exit the year in an uncertain economic ...

Royal Mail strike update

24 November 2022

National strike action dates formally notified by the CWUThe CWU has formally notified Royal Mail they plan to call on their members who collect, sort and deliver parcels and letters to take national ...

International Distribution Services Half Year Results Announcement

18 November 2022

You may have seen the half year results announcement yesterday by our parent company, International Distribution Services, within which there is some content that you and your customers will have a pa ...

Mailmark Economy and posting Postcards and One Piece Mailers

14 November 2022

Please can you remind all your customers that under the Access Letters Contract, when using the Mailmark Economy Service:postcards can only be sent using the Mailmark Economy Service if they comply wi ...

Preparing customers for the implementation of dynamic baselines

08 November 2022

As we announced in August, we are introducing dynamic baselines into the Access Letters Contract (ALC) from 1 April 2023.Dynamic baselines enable Royal Mail to create a baseline for a period comprised ...

ACCESS NOTICE: Launching the Royal Mail Wholesale Programmatic Mail Incentive

26 October 2022

On 3 November 2022, we are intending on launching our new Programmatic Mail incentive to support brands using mail in a programmatic way.Programmatic advertising is a rapidly growing way for brands to ...

Disruptive Event in respect of higher staff absence in July 2022

20 October 2022

In our communication to you dated 22 July 2022, in which we updated you on Disruptive Events, we explained that “the [Covid] pandemic is not over” and advised you that “if its impact causes us f ...

Extending the Later Forecasting Trial to 31 March 2023

17 October 2022

On 25 April 2022 following feedback from the industry, we opened up a trial enabling customers to submit their reforecast up to 20:00 on each Working Day, as opposed to the current cut-off time of 16: ...

Royal Mail strike update

28 September 2022

The Communication Workers Union (CWU) has called on its members who collect, sort and deliver parcels and letters to take further national strike action on the following dates:Friday 30 September 2022 ...

Withdrawal of Access 1400 and Non-barcoded Parcel and GLL Services

23 September 2022

Find attached a communication announcing the withdrawal of a number of non-barcoded services, as well as the Access 1400 service for Parcels and General Large Letters. ...

Important update from the Royal Mail Quality of Service team

20 September 2022

Kantar and Royal Mail would like to thank all participating customers for their continued support as a valued business customer on the Royal Mail Quality of Service surveys. We could not have run thes ...

Christmas 2022 Digital Stamp

20 September 2022

Please see below an update on the Digital Stamp design for Christmas 2022This year Royal Mail Wholesale will not be issuing a new Digital Stamp design for Christmas 2022. This is due to us evalu ...

Advertising Mail October to March Incentive Launched Today!

30 August 2022

We are very pleased to confirm that our new Advertising Mail October to March Incentive is launching today. The exciting new incentive allows participants to post incremental Advertising Mail a ...

ISBA Advertiser Levy Consultation Report

23 August 2022

ISBA has completed an industry-wide consultation of UK advertisers regarding a proposal to part-fund the nascent Origin cross media measurement service via an Advertiser levy. The consultation sought ...

Early Access Slots Trial Extension to January 2023

22 August 2022

On 28 March 2022, we commenced a trial for carriers to book an earlier Access slot, in addition to or in place of an existing Access slot. The trial was initially held at Swindon Inward Mail Centre on ...

Revenue Protection Engagement and Mailmark Reporting during CWU Industrial Action periods

19 August 2022

Find attached two letters which provide details of: 1. how our Mailmark Adjustment policy will be applied during the impending CWU industrial action periods, and2. how our temporary changes to Mailmar ...

ACCESS NOTICE: Letters and Parcels Tariff Changes

19 August 2022

Today we have announced price changes to the Access Letter and Large Letter services and our Wholesale Parcels services with effect from 7 November 2022. Please find details of the price change ...

Royal Mail decision on Access Letters Contract compensation measures consultation

18 August 2022

In May 2022 we launched a consultation seeking customers’ views on proposals relating to the D+2 Service Standard compensation measures set out in Schedule 2 of the Access Letters Contract (ALC). Yo ...

Disruptive Event Notification in respect of Planned Industrial Action by CWU Grade Colleagues

18 August 2022

We are writing to Access customers about the planned industrial action by our Communication Workers Union (CWU) grade colleagues at Royal Mail. You may have read about this in the press, ...

Update on Disruptive Event in respect of Extremely Hot Weather

18 August 2022

We wrote to Access contract holders on 18 July 2022, informing you that the extremely hot temperatures experienced across the UK on Monday 18 July and Tuesday 19 July constituted a Disruptive Event un ...

CWU strike date notification

10 August 2022

The Communication Workers Union (CWU) has called on its members who collect, sort, distribute and deliver parcels and mail to take strike action on Friday 26 August, Wednesday 31 August and for two da ...

ACCESS COMMUNICATION: Extending scope of Testing & Innovation Incentives for Mailmark Economy

09 August 2022

We are extending the eligibility criteria for customers wanting to test Economy Mail for the first time using our Advertising Mail or Business Mail Testing and Innovation (TIS) Incentives. The ...

ACCESS COMMUNICATION: Update on contract change notice 087

27 July 2022

Please find attached a communication providing important information relating to Access Letters Contract Change Notice number 087, which we issued on 30 November 2021 subsequent to the ‘Simplificati ...

ACCESS NOTICE: Royal Mail Wholesale update on Disruptive Events

22 July 2022

Find attached letter providing our update on Disruptive Events under the Access Letters Contract and Wholesale Parcels Contract. ...

CWU Industrial Action ballot results

19 July 2022

We are disappointed CWU members have voted in favour of industrial action. A ballot result does not necessarily mean there will be industrial action and we have not been notified of any ...

ACCESS NOTICE: Disruptive Event Notification in respect of Extremely Hot Weather

18 July 2022

Please find a customer communication about disruptive event notification in respect of extremely hot weather here ...

ACCESS COMMUNICATION: Launching the revised Access Letters Contract Variation Process

30 June 2022

Under Clause 13.1 of the ALC, a Wholesale customer may ask for a change to the contract by completing a contract variation request form. The Wholesale website sets out the current process for dealing ...

ACCESS NOTICE: Access Mail for RM, IG and E Postcode Areas

29 June 2022

On 26 May 2022, we notified you of changes to the upload and presentation of Access mail for the RM, IG and E Postcode Areas which are handed over at London Central Mail Centre, which were scheduled t ...

ACCESS COMMUNICATION: Earn 5% postage credits when testing Mailmark Economy for the first time

15 June 2022

We are pleased to inform you that we are extending our incentive to support customers testing Mailmark Economy for the first time. The incentive has been extended until 24 September 2022 and yo ...

Simplification of the Access Letters Contract - update on contract change notice 087

08 June 2022

Following engagement with some customers, we have decided to defer the implementation of Access Letters Contract (ALC) Change Notice Number 087 (CCN087) ??" the revised date of implementation will be ...

ACCESS COMMUNICATION: Early Access Slots Trial Extension to other Mail Centres

26 May 2022

On 28 March 2022, we commenced a trial for carriers to book an earlier Access slot, in addition to or in place of an existing Access slot. The trial has been initially held at Swindon Inward Mail Cent ...

ACCESS NOTICE: Access mail for the RM, IG and E Postcode Areas

26 May 2022

We are implementing changes to the upload and presentation of Access mail for the RM, IG and E Postcode Areas which are handed over at London Central Mail Centre. From 15 August 2022, Access ma ...

REMINDER: Internet Explorer retiring and Agency Overlays

26 May 2022

As you will be aware, Microsoft Internet Explorer is being retired on Wednesday 15 June 2022, meaning it will become unsupported from this date and Microsoft will release an update soon after which co ...

ACCESS COMMUNICATION: Launch of Royal Mail Consultation on the ALC Compensation Measures

12 May 2022

We are pleased to announce the launch of the formal consultation seeking Wholesale customers’ views on the Access Letters Contract (ALC) clauses relating to the D+2 Service Standard compensation mea ...

ACCESS COMMUNICATION: ISBA Consultation on levy for cross-media measurement

05 May 2022

We would like to make you aware of a consultation that has been issued by ISBA, the trade association that represents brand owners advertising in the UK. For more information about ISBA please vi ...

ACCESS COMMUNICATION: Trialing Later Forecast Submissions

20 April 2022

Over the past few months we have been engaging with the Access customers and supply chain members to seek ways in which we could improve forecasting accuracy. Accurate forecasts enable us to run our o ...

ACCESS COMMUNICATION: Internet Explorer retiring and Agency Overlays

11 April 2022

As you will be aware, Microsoft Internet Explorer is being retired on Wednesday 15 June 2022, meaning it will become unsupported from this date and Microsoft will release an update soon after which co ...

ACCESS COMMUNICATION: Earn 5% postage credits when testing Mailmark Economy for the first time

28 March 2022

Where you are testing Mailmark Economy postings for the first time, we are pleased to inform you that until 25 June 2022, you can use our Advertising Mail or Business Mail Testing and Innovation (TIS) ...

ACCESS COMMUNICATION: Royal Mail Quality of Service 2021-22

28 March 2022

Please find attached a customer communication which provides an update on Royal Mail Wholesale’s quality of service levels for 2021/22. ...

ACCESS COMMUNICATION: Trialing earlier Access Slots at Swindon IMC

17 March 2022

On 28 March 2022, we are commencing a trial for carriers to book an earlier Access slot, in addition to or in place of an existing Access slot. The trial will be held at Swindon Inward Mail Centre onl ...

ACCESS COMMUNICATION: Extending the Mailmark Economy Advertising Mail Incentive

01 March 2022

We are pleased to inform you that we are extending our Mailmark Economy Advertising Mail Incentive to run until 25 June 2022. Since its launch in September 2021, the incentive has generated cir ...

ACCESS NOTICE: Simplifying the ALC - Our Decision on Simplifying Labelling Requirements

07 February 2022

On 31 August 2021, we issued our decision document setting out our decisions on proposals we made as part of the simplification of the Access Letters Contract (ALC) consultation. One of the dec ...

ACCESS NOTICE: General Large Letters and Parcels Tariff Changes

14 January 2022

Today we have announced price changes to the Access General Large Letter services and our Wholesale Parcels services with effect from 4 April 2022. Please find details of the price changes in t ...

ACCESS COMMUNICATION: Invitation to feedback on the ALC Variation Request process

10 January 2022

Under Clause 13.1 of the ALC, a Wholesale customer may ask for a change to the contract by completing a contract variation request form. The Wholesale website sets out the current process for dealing ...

Ofcom agrees 1 January 2022 is a non-service day

17 December 2021

Following a consultation, Ofcom has granted an exception to the universal service throughout the United Kingdom for Saturday 1 January 2022. This means that Royal Mail does not have to collect or deli ...

ACCESS COMMUNICATION: Royal Mail Quality of Service 2021-22

01 December 2021

Please find a customer communication which provides an update on Royal Mail Wholesale’s quality of service levels for 2021/22. ...

ACCESS NOTICE: Simplification of the Access Letters Contract - Notification of Contract Changes

30 November 2021

In October 2020 we consulted on a number of commercial and operational improvement opportunities for the Access Letters Contract. You can also access the full consultation document here.On 31 Aug ...

ACCESS NOTICE: Renewal of incentives and other incentives news

30 November 2021

2021 has been another successful year for our incentive portfolio. Customers are seeing real benefit from using our schemes, ensuring that mail remains a cost-effective communication tool in a challen ...

‘In flight’ Responsible Mail mailings after 4 January 2022

12 November 2021

As you are aware, our Responsible Mail service is being withdrawn on 4 January 2022. We understand that customers may have some concerns about ‘inflight’ Responsible Mail mailings in proces ...

Adding perfume to the restricted item list

12 November 2021

We have updated the Wholesale Prohibited and Restricted Goods list such that customers can now include perfume and aftershave samples with a volume of 5ml or less in their mailing items. It is ...

ACCESS NOTICE: Permitted Variances for 2022-23 / Dynamic Baseline Proposal

10 November 2021

Find attached a customer letter providing details about: our plans in relation to the application of permitted variances for NPP1, APP2 and Regional customers in 2022/23 as part of the four-ye ...

ACCESS NOTICE: Access Mail for RM, IG and E Postcode Areas

10 November 2021

Find attached a customer communication providing details of changes we are making in relation to the circulation of Access mail for the RM, IG and E Postcode Areas which is currently handed over at Ro ...

ACCESS COMMUNICATION: SIMPLIFYING THE ACCESS LETTERS CONTRACT – OUR DECISION ON NOTICE PERIODS

26 October 2021

On 31 August 2021, we issued our decision document setting out our decisions on proposals we made as part of the simplification of the Access Letters Contract (ALC) consultation. Following the publica ...

ACCESS NOTICE: Price changes for the Access Letters Contract from 4 January 2022

19 October 2021

Today we have announced price changes for our Access Letters Contract to come into effect from 4 January 2022. The attached letter provides an overview of the price changes. Full details ...

ACCESS NOTICE: Changes affecting Letters, Parcels and C9 Premium agreements

22 September 2021

Please find attached a customer communication and appended change notices, providing updates on the following matters relating to the Access Letters Contract, Wholesale Parcels Contract and C9 Premium ...

ACCESS COMMUNICATION: ‘Simplifying the Access Letters Contract’ consultation decision document

31 August 2021

Please find attached a customer communication providing a link to our decision document on the ‘Simplifying the Access Letters Contract’ consultation proposals which we put forward in October 2020 ...

Using Image Technology in Mail to Drive Online Behaviour and Consumer Engagement

23 August 2021

There are new and innovative ways of driving frictionless offline to online behaviour by using new technology like digital image recognition, augmented reality or animated video. See this innova ...

ACCESS NOTICE: Access Tri-slots / Change to Trunking Service process

18 August 2021

Third Access Slot at Edinburgh IMC Following a request from a customer, we are giving carriers an option to book a third Access slot at Belfast Inward Mail Centre and Edinburgh Inward Mail Centre, whe ...

ACCESS COMMUNICATION: Reminder about Manual Mailmark eManifest and Barcode requirements

12 August 2021

On 16 February 2021 we wrote to you, clarifying the selection requirement customers should be using when creating Mailmark barcodes and uploading eManifests for the Manual Mailmark service for Parcels ...

Introducing our new Environmental Guidance

05 August 2021

We are pleased to publish our new environmental guidance today for our Advertising Mail, Business Mail and Subscription Mail Access products, which comes into effect from 4 January 2022. The guidance ...

ACCESS NOTICE: Letters and Parcels Tariff Change Notice

23 July 2021

Today we are announcing price changes for our Access General Large Letter services and our Wholesale Parcels services, The attached letter and appended change notice provides an overview of the ...

ACCESS NOTICE: Mailmark Economy Advertising Mail Incentive

20 July 2021

On 28 July 2021 we are planning to launch a new Mailmark Economy Advertising Mail incentive giving customers an opportunity to effectively sell more to their target audience by sending incremental Adv ...

The EU has formally granted data adequacy status to the UK

29 June 2021

Yesterday the EU has formally adopted the data adequacy decision that allows for personal data to continue flowing freely from the EU/EEA to the UK. The decisions mean that UK businesses and or ...

The Withdrawal of the Responsible Mail Product while Working Towards A More Sustainable Future

18 June 2021

Thank you for the feedback recently provided regarding our proposals to simplify our product portfolio by withdrawing the Responsible Mail product, and to update and extend environmental guidance for ...

ACCESS NOTICE: The Royal Mail Case Study Incentive has launched

27 May 2021

We are very pleased to confirm that our new Case Study Incentive has launched and will run until 31 December 2021. Case studies are a great marketing tool for showcasing brands and products, an ...

Contract Monitoring for NPP1, APP2 and Regional Price Plan customers in 2022/23

27 May 2021

Find attached a short presentation explaining how we will be approaching contract monitoring in 2022/23 for customers on NPP1, APP2 and Regional Price Plans. ...

JICMAIL Clarification Bulletin on the new opt-out process and levy

26 May 2021

JICMAIL has issued a bulletin providing clarity on the new JICMAIL opt-out process and levy. The bulletin contains some useful FAQs. Read the full bulletin here. ...

ACCESS NOTICE: Price plan profile surcharges for Q3 and Q4 2020-21

21 May 2021

We write to provide an update as to how, in light of the Covid-19 pandemic, we are dealing with Q3 and Q4 contract monitoring for National Price Plan One, Averaged Price Plan Two and Regional Price Pl ...

Issue with Mailmark data on 21 May 2021

21 May 2021

We are currently investigating a problem with processing Mailmark data today. Our IT teams are looking to resolve this as soon as possible however, Mailmark PDF’s may not be available ...

ACCESS NOTICE: Royal Mail Case Study Incentive

19 May 2021

On 26 May 2021 we are planning to launch a new incentive - the Case Study Incentive. Case studies are a great marketing tool for showcasing brands and products, and our new incentive will give an ...

ACCESS COMMUNICATION: Manual Mailmark - we want to hear your views

10 May 2021

During May and June 2021, Royal Mail Wholesale will be speaking to its customers and the wider mailing community about plans to barcode every letter and large letter it handles, including those mail i ...

ACCESS COMMUNICATION: Sign up for Mailmark Direct Data

06 May 2021

The response from the industry to Mailmark Direct Data (MDD) has been very positive, with customers increasingly signing up to access the data since it was introduced in December 2020. S ...

Update to the Advertising Mail Content Guidance

29 April 2021

We have made an amendment to the Advertising Mail Content Guidance to bring into scope mailings which form part of a drive by a charity to increase donations through sponsorship. Under the first categ ...

Removal of Responsible Mail Product Codes - We want to hear your views

29 April 2021

We would like to invite you to provide feedback on our proposed simplification of the current product portfolio by the withdrawal of the Responsible Mail product, currently planned to take effect from ...

The importance of having circulation data for mail

26 April 2021

JICMAIL reach and frequency data now has over 150,000 individual mail data points to report on. Launched in 2017, it has been delivering industry gold-standard data for over three years. At ...

Mailmark Economy Service VAT Status

10 March 2021

Our new Mailmark Economy Service launched on 4 January 2021, introducing a lower priced Access letters delivery service which defers the delivery of non-time critical letters by up to three days. &nbs ...

A reminder on Poll Card mailings

08 March 2021

Just as a reminder, in Wholesale we have three main options for sending poll cards: Poll Sort: this is the service we introduced for election poll card mailings, which is sorted to walk, presented in ...

Ofcom publishes decision on regulation of Mailmark Economy Service

05 March 2021

Ofcom has today published a decision on regulating the Mailmark Economy Service which launched on 4 January 2021. ...

ACCESS COMMUNICATION: Reintroduction of non-Mailmark Advertising Mail Seed Check Adjustments

03 March 2021

We wrote to customers on 9 February 2021, advising that we were extending the suspension of adjustments for non-receipt of seeds for non-Mailmark Advertising Mail and Partially Addressed Mail until 6 ...

ACCESS COMMUNICATION: Suspension of non-Mailmark Advertising Mail Seed Check Adjustments extended

19 February 2021

In January 2021, we wrote to inform you that, as a result of the national lockdown, we were suspending the adjustments for non-receipt of seeds for non-Mailmark Advertising Mail and Partially Addresse ...

ACCESS NOTICE: Customer UAT open for Manual Mailmark Service for Parcels and GLL

16 February 2021

Find attached a communication inviting you to participate in implementation testing of the new Manual Mailmark Service, which is due to launch on 5 April 2021. Additionally, following feedback ...

Changes to JICMAIL: Q&A

09 February 2021

On 22 April 2021, we are introducing a new JICMAIL levy and simplifying the process for capturing JICMAIL opt-out information. The details of the changes can be found in Access Letters Co ...

Royal Mail welcomes CWU ballot result

05 February 2021

Royal Mail is pleased that members of the Communication Workers Union (CWU) have voted overwhelmingly in favour of the framework agreement on the strategy and future direction of Royal Mail, operation ...

ACCESS NOTICE: Letters and Parcels Tariff Change Notice

22 January 2021

Today we are announcing price changes for our Access General Large Letter services and our Wholesale Parcels services, The attached letter and appended change notice provides an overview of the c ...

Carrier applications open for our Edinburgh to Inverness trunking service

18 January 2021

We are planning on extending our Edinburgh Mail Centre to Inverness Mail Centre trunking service for the Access Letters Contract and Parcels Contract for a further 12 months. Giving carriers an ...

Update on Brexit and Wholesale items to Northern Ireland

08 January 2021

The Government has published guidance on 31 December 2020, regarding the movement of items from Great Britain to Northern Ireland. Based on the guidance we can confirm that Wholesale customers are not ...

ACCESS COMMUNICATION: Advertising Mail Seed Check Adjustments in National Lockdown

07 January 2021

With the national lockdown currently being applied in England and Scotland, we write to provide an update on how we will be dealing with Advertising Mail seed check adjustments during the national loc ...

Framework Agreement reached between Royal Mail and CWU

22 December 2020

Royal Mail is today providing further detail on the framework agreement reached with the Communication Workers Union (CWU) on the strategy and future direction of Royal Mail, operational change, pay a ...

ACCESS NOTICE: Q2 Price Plan Profile Surcharges / Changes to Permitted Variances

18 December 2020

Find attached a communication providing you with an update on the following matters relating to the price plans for the Access Letters Contract, Wholesale Parcels Contract and C9 Premium Agreement: &n ...

ACCESS NOTICE: Magazine Subscription Mail Prices 2022

11 December 2020

Please find attached a communication providing further details about the following announcements relating to our Magazine Subscription Mail Service: Price changes for 2022; and Reduction of th ...

ACCESS NOTICE: Mailmark Economy Service Standard

09 December 2020

Our new Mailmark Economy Service launches on 4 January 2021, introducing a lower priced Access letters delivery service which defers the delivery of non-time critical letters by up to three days. I am ...

ACCESS COMMUNICATION: Renewing our Incentives for 2021

04 December 2020

Please find attached a communication which announces the renewal of all existing incentives for a further 12 months, and improvements we are making to some of our incentives. To find out more a ...

JICMAIL News: Significant growth in digital actions prompted by mail in Q3 2020

02 December 2020

JICMAIL has released its Q3 results demonstrating that there has been significant growth in digital actions prompted by mail. You can view the findings here. ...

Statement on Ofcom User Needs Review

26 November 2020

Today, Ofcom has published its User Needs Review - an independent assessment of the extent to which the Universal Service Obligation (USO) is meeting the reasonable needs of users of postal services. ...

Brexit and Wholesale items to Northern Ireland

25 November 2020

Like many operators, we are seeking further clarity from Government on whether any changes will be required for sending items from Great Britain to Northern Ireland in the future. From 1 January 2021, ...

Update on the Access Letters Contract review

25 November 2020

Thank you for sending in your responses to the Access Letters Contract consultation, which closed on 30 October. We are currently reviewing the responses we have received. In December, we inten ...

ASBOF has changed address

17 November 2020

The Advertising Standards Board of Finance has moved addresses. Its new address is:ASBOF, The Broadcast Advertising Standards Board of Finance12 Henrietta StreetLondonWC2E 8LHRoyal Mail collects the A ...

ACCESS COMMUNICATION: Advertising Mail seeds and Covid-19

12 November 2020

We are making a temporary change to the Advertising Mail seed check process to help you during this second national lockdown period. For the avoidance of doubt, this change will apply to all Access cu ...

Mailmark reporting is changing from 10 December 2020

23 October 2020

Royal Mail is in the process of upgrading its Mailmark data warehouse systems and software. As part of this refresh, from 10 December 2020, we are introducing new Mailmark reporting functionality whic ...

ROYAL MAIL ANNOUNCES RECOMMENDED LATEST CHRISTMAS POSTING DATES FOR 2020

14 October 2020

Royal Mail today announced its latest recommended international posting dates for overseas destinations to ensure mail and parcels arrive in time for Christmas 2020. With global coronavirus restrictio ...

ACCESS NOTICE: Price changes for the Access Letters Contract

13 October 2020

Today we have announced price changes for our Access Letters Contract to come into effect from 4 January 2021. The attached letter provides an overview of the price changes, as well as ch ...

JICMAIL Update

25 September 2020

Since the launch of JICMAIL in January 2018, Wholesale customers and Royal Mail have worked together to bring added insight on the value of mail to the market. JICMAIL is an independent organis ...

ACCESS NOTICE: Manual Mailmark Service for General Large Letters and Access Parcels

25 September 2020

We are pleased to announce the launch on 5 April 2021 of our new Manual Mailmark Service for General Large Letters (GLLs) and Access Parcels, which will provide further product choice to Wholesale cus ...

ACCESS NOTICE: Price plan profile surcharges for Q1 2020/21

22 September 2020

This communication provides an update regarding how, in light of the Covid-19 pandemic, we are dealing with contract monitoring for National Price Plan One, Averaged Price Plan Two and Regional Price ...

Withdrawal of SFM Codes from 4 January 2021

17 September 2020

As you are already aware, Royal Mail Wholesale operates a DocketHub SAP product code system which we introduced in 2014 to replace our previous EPRO SFM product code system. Since that date, in ...

'Simplifying the Access Letters Contract' consultation launches today

17 September 2020

We are pleased to announce the launch of the formal consultation seeking Wholesale customers’ views on refreshed terms to simplify the Access Letters Contract. Running until 30 October 2020, you can ...

ACCESS COMMUNICATION: Updates to our Covid-19 Incentives

04 September 2020

BLACK FRIDAY AND CHRISTMAS MAILINGS Two important shopping periods are rapidly approaching, Black Friday and Christmas, each providing an opportunity for brands to effectively promote their pro ...

ACCESS NOTICE: Letters and Parcels Tariff Change Notice

24 July 2020

Today we are announcing price changes for our Access General Large Letter services and our Wholesale Parcels services, The attached letter and appended change notice provides an overview of the change ...

ACCESS COMMUNICATION: Helping customers switch to Mailmark Magazine Subscription service

24 July 2020

As you are aware, a key element of our Wholesale Product Roadmap is to increase the proportion of mail volume carrying a Mailmark Barcode, and to ensure that this volume can be processed efficiently t ...

ACCESS NOTICE: Access Service Development and Improvement

26 June 2020

We are pleased to announce the launch of our new Mailmark Economy Service and an extension to the scope of our Magazine Subscription Service, to take effect from 4 January 2021. Additionally, from 7 S ...

ACCESS COMMUNICATION: Saturday delivery recommencing from 13 June 2020

04 June 2020

On 28 April, we wrote to Wholesale customers to inform that Royal Mail was introducing temporary postal arrangements as a result of Covid-19 related absences and necessary social distancing measures. ...

ACCESS NOTICE: Update on Wholesale activity impacted by Covid-19

28 May 2020

We wrote to customers in April regarding several Wholesale activities and services which had been impacted by Covid-19. We continue to monitor the rapidly changing nature of the pandemic, and th ...

Covid-19 Open for Business Incentive: 75% volume cap reached for October to December 2020

28 May 2020

We recently wrote to customers regarding our Covid19 Open for Business Incentive, and how we are splitting the allocation of the overall 120 million volume cap into segments: 40 million items for May ...

Royal Mail partnership with Hallmark: Say thank you to your heroes

22 May 2020

We all know someone who is giving it everything they’ve got right now. Heroes everywhere are making an impact through simple, caring acts. That’s why Royal Mail is proud to announce that we are wo ...

Covid19 Open for Business Incentive: Extending the Volume Cap

19 May 2020

Following the popularity of our Covid19 Open for Business Incentive, we are delighted to let you know that we are increasing the overall volume cap of the incentive from 20 million items to 120 ...

Access Product Development 2020

14 May 2020

As many of our Access Customers will know, we have been talking with you about some new and exciting product developments in the pipeline. Attached is the customer presentation we used fo ...

Covid19 Open for Business Incentive update

13 May 2020

Our Covid19 Open for Business Incentive, which we commenced accepting applications for from 6 May 2020, has proven very popular with our customers. The incentive is designed to assist businesses ...

ACCESS NOTICE: Covid-19 Open for Business Incentive

06 May 2020

We are very pleased to confirm that our new Covid-19 Open for Business Incentive is launching today and will run until 31 December 2020. The incentive is designed to assist businesses with dire ...

New Stamp-Like Indicia: 'Thumbs up for your Postie'

06 May 2020

We are delighted to be able to offer stamp-like artwork for you and your customers to use in support of our ongoing ‘thumbs up for your postie’ campaign. We have a number of art ...

Marketreach Blog: Marketing, CRM and direct mail after COVID-19

01 May 2020

This guest blog post has been written by Robert Rebholz, the co-founder and Managing Director of optilyz, a leading direct mail software provider. At optilyz, he works with some of the most succ ...

ACCESS COMMUNICATION: Temporary Change to Postal Arrangements on Saturdays

28 April 2020

Our postmen and postwomen are working very hard across the UK in challenging conditions. As we said at the start of the coronavirus crisis, there will be some disruption to services. Relevant factors ...

Royal Mail Marketreach Blog: Using mail to get the best from digital

20 April 2020

Take a read of Dan Jury's blog on the relationship between mail and digital and how you can use it to your advantage. Read the full blog here. ...

Royal Mail Marketreach Blog: How brands can stay relevant in crisis times

20 April 2020

Take a read of Eve Stansell's blog which explores options for brands to keep in touch with key audiences, whether employees, customers or other contacts, during Covid-19.Read the full blog ...

JICMAIL BLOG: Working from home? Ad mail always has been...

15 April 2020

The household and individually targeted nature of door drops and direct mail point towards an increasingly important role for mail in the multi-channel mix during these uncertain times, wr ...

ACCESS COMMUNICATION: Mailmark Advertising Mail seeds and Covid-19

14 April 2020

Following further feedback from some Wholesale customers regarding the impact of Covid-19 on the Mailmark Advertising Mail seed check process, we are making an additional temporary change to the proce ...

ACCESS NOTICE: Supporting Wholesale customers through Covid-19

07 April 2020

Royal Mail Wholesale is actively monitoring the rapidly evolving Covid-19 situation which continues to impact businesses across the United Kingdom. We fully appreciate that Wholesale customers are fac ...

Support and advice for your business during the Coronavirus

03 April 2020

We are always here to support businesses. In these challenging times, every communication you send is important ??" for your customers and your brand. We wanted to remind you that we have a dedicated ...

Royal Mail is still open for business

27 March 2020

Royal Mail remains open for business. The postal service is a key part of the UK’s infrastructure. The delivery of parcels and letters is a way of keeping the country together, your business operati ...

Covid-19 Update: Royal Mail delivering for the country

26 March 2020

At Royal Mail, we are actively monitoring the rapidly evolving Coronavirus situation. The postal service is a key part of the UK’s infrastructure. The delivery of parcels and letters is a key way of ...

Industrial relations in 2020

18 March 2020

Royal Mail has received notification from CWU (Communication Workers Union) of the results of its Royal Mail member ballot for industrial action. We are disappointed CWU members have voted in favour o ...

JICMAIL Webinar: 7 Insights into Business Mail

11 March 2020

Business Mail shows the highest interaction rates for all mail types due to the importance of its content to consumers. Join our webinar to hear Ian Gibbs, Director of Data Leadership and Learning, ta ...

ACCESS NOTICE: Trunking Service

09 March 2020

We are pleased to introduce a new Trunking Services optional schedule to the Access Letters Contract and the Wholesale Parcels Contract with effect from 16 September 2020.The new schedule effects the ...

JICMAIL: 7 essential insights on Business Mail

02 March 2020

Business mail shows the highest interaction rates of all mail types due to the personal relevance of its content to consumers. JICMAIL data provides a rich understanding of the audience relations ...

JICMAIL: Using JICMAIL Discovery - short 'how to' videos

26 February 2020

To support your JICMAIL learning journey here are online videos on how to use JICMAIL Discovery. This library of tutorials provides easy-to-follow instruction on how to get the most from your data vis ...

JICMAIL WEBINAR: Using JICMAIL on your journey to the DMA Awards

13 January 2020

Join JICMAIL for a webinar on Wednesday 19 February and hear case studies from users on how they used JICMAIL in their award-winning campaign and how you can use it tooProviding a whole world of usef ...

Letters and Parcels Tariff Change Notice/ Postcode sectors to Zones changes 2020

10 January 2020

Today we are announcing the following important changes which affect the Access Letters Contract and Wholesale Parcels Contract: Price changes for our Access General Large Letter services and our Wh ...

Large Letter Working Group set up to improve automation of machineable Large Letter

10 January 2020

We have set up a new working group to look at how we can increase and improve the automation of machineable large letter mail items and this group is open to all to join in. The headline objective is ...

Dockethub technical issue between 2 and 6 January 2020

09 January 2020

We have been made aware of a technical issue relating to the pricing applied in Dockethub which may affect Access Letter postings made between 2 and 6 January 2020. During this period the Docket ...

Updating the Baseline Year for National Price Plan One

24 December 2019

On 21 November 2019, we announced our intention to update the Baseline Year for National Price Plan One to 1 April 2018 to 31 March 2019. We sought the consent of all Access customers to introduce thi ...

ACCESS NOTICE: Reducing tolerances for national and regional price plans

23 December 2019

As you are aware we announced a four-year glidepath to reduce the permitted variances (tolerances) of the national price plans and the regional price plan. The first reductions came into force from Ap ...

Reminder about our Advertising Mail Seed check process

27 November 2019

Since 29 May 2019, we have been working closely with our customers to support them in ensuring a seed is provided for all Advertising Mail postings, in line with contractual requirements. We fully app ...

ACCESS NOTICE: Updating the Baseline Year for National Price Plan One

21 November 2019

The Baseline Year is a 12-month period we use to measure Royal Mail’s posting profile, from which we then set the National Spread Benchmark and Urban Density Benchmark of National Price Plan One. Th ...

JICMAIL Webinar: 7 Essential Insights of Partially Addressed Mail

13 November 2019

Partially Addressed Mail is a new way of targeting customers by using their postcode data rather than personal data providing a GDPR compliant way to target new audiences. Join JICMAIL's webi ...

ACCESS NOTICE: Royal Mail January to March 2020 Incentive

30 October 2019

On 2 January 2020 we are planning to launch an exciting new incentive to assist brands with their direct marketing activities during the post-Christmas period through to Valentine’s Day, Mother’s ...

ACCESS NOTICE: Price changes for the Access Letters Contract

09 October 2019

Today we have announced price changes for our Access Letters Contract to come into effect from 2 January 2020. The attached letter provides an overview of the price changes. Full details o ...

3 proven ways to get new customers

07 October 2019

In today’s dynamic landscape acquiring new customers is one of the biggest challenges facing businesses. And this is even more prevalent since the introduction of GDPR. That is why we’re pro ...

ACCESS NOTICE: Improving our Mailmark specification guidance

04 October 2019

We are making some changes to our Mailmark Letter and Large Letter specification to support customer implementation of the Mailmark specifications and enable Royal Mail to automate the processing of m ...

BLACK FRIDAY AND XMAS INCENTIVE: Send mail from 12p from 11 November

03 October 2019

Have you submitted your application for our Black Friday and Christmas 2019 incentive? We are now accepting applications for the incentive!!!Using the incentive, customers can effectively communicate ...

ACCESS NOTICE: Rolling out our Partially Addressed Mail service

19 September 2019

We are pleased to announce the permanent roll out of our Partially Addressed Mail™ service from 1 April 2020. .Read our customer letter to find out more information. To find out more about the& ...

7 Essential Insights on Partially Addressed Mail

12 September 2019

To support the Partially Addressed service and to encourage its use within the mail industry, JICMAIL have created its '7 Essential Insights' booklet to show how customer behaviour differs for this ma ...

ACCESS NOTICE: Prohibiting Bladed Products in Wholesale

02 September 2019

The Government is introducing the Offensive Weapons Act 2019 in response to the recent increase in knife and violent crime in the United Kingdom. We are fully supporting of the Government’s stance a ...

UPDATE: Modernising our Advertising Mail seed check process

19 August 2019

Since 29 May 2019, we have been working closely with our customers to support them in ensuring a seed is provided for all Advertising Mail postings in line with contractual requirements. To supp ...

JICMAIL Webinar: 5 steps to applying mail campaign insight with JICMAIL Discovery

19 August 2019

Date: Wednesday 18th September 2019Time: 3.00pm - 3.45pmDetails: New, improved tools within JICMAIL Discovery now enables you to extract fast direct mail and door drops insight and put this to immedia ...

ACCESS NOTICE: Rolling out our Mixing SCIDs trial

14 August 2019

Following the success of the Mixing SCIDs Trial, we are rolling out the initiative as an optional requirement of the Access Letters Contract from 21 February 2020.Read our customer letter to find out ...

JICMAIL: 7 essential insights – in less than 10 minutes

14 August 2019

New, improved functionality for JICMAIL Discovery now enables you to extract fast insight from your JICMAIL data to inform and improve your campaign planning.JICMAIL data is collected by Kantar by&nbs ...

BLACK FRIDAY AND CHRISTMAS INCENTIVE: Send mail for as low as 12 pence per item

13 August 2019

We are very pleased to confirm that we will commence accepting applications for our exciting new Royal Mail Black Friday and Christmas Incentive from 1 September 2019. Using the incentive, custom ...

Download our Partially Addressed Mail guide

22 July 2019

Partially Addressed Mail is a powerful way to reach potential customers without requiring their personal data. It is a highly targeted acquisition tool, allowing you to target at full postco ...

BACK TO SCHOOL INCENTIVE: Send Advertising Mail for as low as 12 pence

04 July 2019

On 22 July 2019 we are planning to launch an exciting new incentive to assist customers with their direct marketing activities for the period prior to the new academic year??" the Royal Mail Bac ...

JICMAIL Blog: Blimey, a JIC with useful bells and whistles

03 July 2019

In this latest JICMAIL blog, Dominic Mills casts a journalist’s eye over JICMAIL and finds that it offers a host of features — from journey planning to competitor analysis — that go well beyond ...

Our decision on changes to the Access Service Request Process

20 June 2019

Today we have published our decision document which sets out Royal Mail’s new approach to managing requests for new access services. We have been engaging with customers on making changes to the pro ...

Join JICMAIL's webinar on 15 July

17 June 2019

JICMAIL has now been integrated with a number of multi-channel planning systems including TGI, IPA TouchPoints and Yougov. Join JICMAIL's webinar at 2.00pm on 15 July 2019 to hear Ian Gibbs, Director ...

Use our Customer Experience tool for better mail planning

17 June 2019

Customer Experience (CX) is a highly topical issue amongst marketers and is cited as a top priority for driving future growth. It enforces brand performance, reduces customer churn, boosts revenue and ...

ACCESS NOTICE: Extending the Partially Addressed Service Trial to 31 March 2020

13 June 2019

We are pleased to announce the extension of our Royal Mail Partially Addressed Mail™ service trial until 31 March 2020.The attached customer letter provides full details. The Partially Addressed Mai ...

JICMAIL Blog: Insight, idea and impact

11 June 2019

In the latest JICMAIL blog, data junkie Patrick Collister explains why good old direct mail is the single most powerful medium to use if you simply want to get noticed. Read the full blog here. JICMAI ...

JICMAIL: Mail Item Database - now with 33,181 items

05 June 2019

Following the successful launch of the Mail Item Database, which allows Subscribers to JICMAIL to see individual mail journeys, the database has now had its first updated increasing the items availabl ...

Modernising the Advertising Mail Seed Check Process

29 May 2019

We have recently presented to customers, our plans to modernise the Advertising Mail seed check process, to make it easier for them to ensure compliance with the requirements set out in the Access Let ...

New online application for incentive postage credits

15 May 2019

To make it easier for incentive customers to redeem their postage credits, we have launched an online postage credit application form. You can access the online form here. As previously announced in D ...

JICMAIL Blog: Time to get planning with JICMAIL

10 May 2019

In his blog, Ian Gibbs writes about the existing suite of tools available to help you understand how mail campaigns are performing, as well as what the next 12 months has in store for JICMAIL. Read th ...

JICMAIL: Latest 'A month in the life of mail'

09 May 2019

Mail actions and interactions change during the month. Download JICMAIL's latest infographic to see how direct mail, door drops and business mail reaches more people, more often, over a 28 day pe ...

JICMAIL: Why JICMAIL data is gold standard

07 May 2019

Have you watched our methodology video to see why JICMAIL data is gold standard?Watch the video here to see how the data is collected and understand the key benefits of using JICMAIL data for multi-ch ...

JICMAIL: Try the new data visualisation tool

30 April 2019

JICMAIL has launched its new data visualization tool - DISCOVERY. This is a tool that allows you to create your own charts of JICMAIL insight and uncover new findings in relation how your target ...

ACCESS NOTICE: Change to Minimum Dimensions for Poll Sort

25 April 2019

To ensure that poll cards sent using our manual Poll Sort service can be processed and delivered efficiently by Royal Mail, we have worked with the Cabinet Office to introduce new specification requir ...

JICMAIL: A month in the life of mail

18 April 2019

Mail actions and interactions change during the month. Download JICMAIL's infographic to see how direct mail, door drops and business mail reaches more people, more often, over a 28 day period. ...

JICMAIL Blog: Keeping constant in the face of change

16 April 2019

The integration of JICMAIL into the IPA TouchPoints Channel Planner is a world first integration of advertising mail (direct mail; door drops and business mail) into a gold standard multi-channel reac ...

Sectorised Insight Engine Metrics To Drive Better Results

05 April 2019

Our free Insight Engine uses JICMAIL data to show you how mail performs in terms of people reached, number of times viewed and how long it stays in the home. Plus we reveal how mail drives comme ...

SMP marks a decade since inception

04 April 2019

The Strategic Mailing Partnership (SMP) is marking its 10th year of operation as the go-between for mailing houses and Royal Mail.Established in November 2009, the organisation has spent a decade unde ...

JICMAIL Blog: Using JICMail for better mail media measurement

02 April 2019

In his blog on Mediatel's website, Richard Shotton explains the use of JICMail for measuring the effectiveness of your mail campaigns and to combat the 'Cobra effect'. Read the full blog here. JI ...

Free returns increasingly important to online shoppers

15 March 2019

Retailers who don’t offer an easy returns process are losing sales and customer loyalty, with 84% of shoppers saying they will not use a retailer again if they have a poor returns experience, accord ...

T-shirts, tops and trainers drive UK fashion and footwear purchases

14 March 2019

Royal Mail has looked at shopping trends in fashion and footwear to understand online shopping behaviour in these sectors. With global reach and the number one facilitator of ecommerce in the UK, Roya ...

Remember to send us your Advertising Mail seeds

28 February 2019

Amongst other eligibility criteria to receive the Advertising Mail discount, customers must send us a seed for each Advertising Mail posting at the time they post it with us. The seed is importa ...

Haircare, vitamins and supplements driving beauty and wellness spend

28 February 2019

Royal Mail has looked at shopping trends in beauty and wellness to understand online shopping behaviour in these sectors. With global reach and the number one facilitator of ecommerce in the UK, Royal ...

Label and RTS Reminder

21 February 2019

Our operation is reporting an increase in some common errors with Access mail that have potential to cause inefficient processing of the items at our mail centres and potentially delay the items. ...

Helping customers sign up for the new magazine subscription service

15 February 2019

In January we launched our new magazine subscription service which offers the lowest price for the delivery of your publications and 12 months’ notice of price changes. Demand for the new serv ...

Business Mail: A Winning Opportunity

15 February 2019

37% of Business Mail drives commercial actions, like buying something, using a voucher, ordering a catalogue or visiting a website. Business Mail has a reach of 1.19 that means for every 1,000 items o ...

Drive Better Results with out Insight Engine

15 February 2019

We know that measuring media performance is critical for effective campaigns, and now we've made it easier for you to measure the effectiveness of mail against other media using JICMAIL. This new curr ...

New Mail Centre opening in Inverness

10 January 2019

We are opening a new inward mail centre in Scotland to better serve the Inverness, Outer Hebrides and Kirkwall postcode areas, providing enhanced Outward and Inward sorting capability, and to improve ...

Letters and Parcels Tariff Change Notice/ Postcode sectors to Zones changes

09 January 2019

Today we are announcing the following important changes which affect the Access Letters Contract and Wholesale Parcels Contract:Price changes for our Access General Large Letter services and our Whole ...

Switching Polywrap and Paper from Manual to Mailmark Services

02 January 2019

More and more organisations are placing an emphasis on addressing environmental concerns, sustainability within their business and reducing costs. To support you in driving forward the environmental a ...

No longer accepting TIS applications for Digital Stamp tests

10 December 2018

From January 2019 we will no longer accepting applications to only test digital stamps with no other creative changes. We know digital stamps increase consumer open rates which in turn has the po ...

Renewing our incentives for a further year

06 December 2018

We are pleased to announce that we are renewing all of our existing incentives for a further year until 31 December 2019. Our incentives continue to grow in popularity with increasing customer take up ...

Launching Year 2 of our Advertising Volume Commitment Incentive

06 December 2018

Following the success of our Advertising Growth and follow on Advertising Volume Commitment incentives, on 1 January 2019 we are launching year 2 of the Advertising Volume Commitment Incentive. For cu ...

Our Partially Addressed Mail Service Trial commences on 8 November 2018

06 November 2018

Our new Partially Addressed Mail service trial commences on 8 November 2018. The trial will run for a period of 12 months. The Partially Addressed Mail service is designed to help advertis ...

Apply for our lower priced Magazine Subscription service

19 October 2018

Now is the time for publishers to apply to use our low priced Magazine Subscription service. The exciting new service seeks to support publishers in the growth of their subscriptions. On 11 October 20 ...

Change to Presentation Specification for Poll Cards

19 October 2018

After considering industry feedback, we are amending Appendix P of the Access User Guide to make it easier for mail producers to produce poll cards, as follows: We no longer restrict the number of ite ...

Price changes for the Access Letters Contract

11 October 2018

Today we have announced price changes for our Access Letters Contract to come into effect from 2 January 2019. The customer letter provides an overview of the price changes. Full details o ...

Launching our Partially Addressed Mail Trial

05 October 2018

Receive 2p - 4p discount off the Advertising Mail price when you trial our new Partially Addressed Mail service. We are very excited to launch the trial of the Royal Mail Partially Addressed Mail™ s ...

Submit your Magazine Subscription Mail samples

24 September 2018

Our new Magazine Subscription service is launching on 2 January 2019. The exciting new service seeks to support publishers in the growth of their subscriptions. Customers will need to register e ...

10 September 2018

Our incentives are continuing to grow in popularity. We have had increasing take up by customers to our popular incentive schemes, having approved 432 applications from customers since 2016. In ...

Switch to receive electronic invoices

06 September 2018

We have recently introduced our new web portal from which Wholesale customers can access their invoices electronically. Customer response to the new portal has been very positive with a number of cust ...

Making GDPR an opportunity for mail

01 August 2018

GDPR is designed to revise the collection, use and retention of personal data. Whilst many changes will be introduced, using mail more will help you strengthen your customer relationships. ...

Mixing Supply Chain IDs Trial

28 June 2018

We are pleased to announce the launch of a trial which gives customers the opportunity to test mixing Mailmark mailing items posted against different Supply Chain IDs (SCIDs) in a container. T ...

New Magazine Subscription Mail Service

28 June 2018

We are pleased to announce the launch of the Access Magazine Subscription Mail service, designed to meet the needs of publishers of consumer and business magazines in addition to membership and b ...

ACCESS CHANGE NOTICE: York Manifests

10 May 2018

A customer has asked us to confirm what documentation they need to hand over if they use yorks and have agreed to Schedule 16: Segregation by Format and Schedule 18: Acceptance by Vehicle of the Acces ...

Setting up Mailmark participants and Supply Chain ID's

01 May 2018

Since June 2017, we have been discussing with you how best to resolve non-compliant supply chains that were set up pre-June 2017. We have listened and considered all customer comments and co ...

Advertising Mail Catalogue Option

19 April 2018

We are pleased to announce that from 20 August 2018 we are rolling out the Advertising Mail Catalogue service which we have been trialing since January 2016. The Advertising Mail Catalogue s ...

Incentives update and testing use of Digital Stamps

23 March 2018

Testing Digital StampsFrom 4 June 2018, customers who submit an application under the Testing and Innovation Incentive for testing digital stamps will receive c. 5% postage credits off the access pri ...

Launch of EManifest Billing Trial

13 March 2018

We are pleased to announce the launch of a trial which gives customers the opportunity to test a new automated billing process. The attached letter invites customers to participate in Phase 1 of ...

Update on the Access Service Request process consultation

19 February 2018

Following your feedback to our consultation on the changes to the Access Service Request Process (3rd Nov 2017), we have decided to take a step back and spend more time to fully reflect on how we move ...

Renewal of Incentives and Publishing Incentives

23 January 2018

Publishing Incentives To welcome in the New Year we are pleased to announce the launch of a new Publishing Volume Commitment Incentive on 2nd January 2018. Ad ...

48-Way Sort Mech Letter Option

12 January 2018

On 21 December 2017, we were pleased to inform you of the launch of a new optional sorting level under the Access Letters Contract. On 5 January 2018 we w ...

Changes to Price Tariffs from 26th March 2018

11 January 2018

We have announced price changes to our Access General Large Letter Services and our Wholesale Parcels services, as well as prices for the C9 Access Premium Agreement. The changes ...

Re-allocation of postcode sectors to zones 2018

04 January 2018

We have completed the annual review of the allocation of Postcode Sectors to Zones and there will be some movement of Postcode Sectors for the forthcoming financial year 2018/19. Consequently, we are ...

Mailmark poly-wrap large letter test

06 November 2017

Over the summer we worked with mail producers and customers to promote the use of Mailmark services when posting poly wrap large letters by allowing customers to test their mail. A number of customers ...

Consultation on New Service Request Process

03 November 2017

Royal Mail is consulting on making changes to the process we follow when responding to new access service requests. This document outlines our proposed new process and explains the rationale beh ...

Three Islands consultation feedback

27 September 2017

Following your feedback to our consultation on the Future Treatment of Mail to the Channel Islands and Isle of Man (23rd June 2017), we have decided to take a step back and spend more time to fully r ...

Regional price plan change to permitted variances

06 September 2017

In March 2015, when we introduced the Regional Price Plan, we included a permitted variance to the measurement of the profile in each Region. This was set at 0%. Further to customer feedback ...

Urban Density decision document

05 September 2017

On 8 June 2017, Royal Mail issued a consultation on a change to the mathematics that sits behind the proposed new Urban Density Methodology of National Price Plan One (SSCs) that we first presented in ...

Mailmark News

15 June 2017

We are reducing our charges for Missorted Mailmark Letter items and making changes to our remedial process and surcharges for dealing with Mailmark unmanifested items. Please read our letter explainin ...

Setting up Mailmark participants and SCIDs correctly

09 June 2017

A Mailmark supply chain ID (SCID) is made up of four participants, one of which is the Mail Originator. We define the Mail Originator as the participant on whose behalf the items are being produced. T ...

Urban Density consultation

08 June 2017

The attached consultation document (here) relates to a change to the Urban Density Benchmark methodology, a posting profile measure of National Price Plan One (SSCs) of the Access Letters Contract and ...

Access CBC to cease

16 March 2017

We will cease offering the Access 70 CBC service with effect from 1 January 2018More information can be found here ...

Scheme For Growth - Double discount offer

24 January 2017

We are pleased to announce that we are doubling the discount for additional incremental mail posted between 1 February 2017 and the 25 March 2017 under the Royal Mail Group Scheme for Growth's Adverti ...

Extension of Scheme For Growth

13 January 2017

The Advertising Content Incentive aimed at advertisers who grow their use of mail, has proved popular since its launch in April 2016. We forecast c.100m incremental items of advertising mail will be g ...

Access Contract Change Notices Jan 17

11 January 2017

Following our annual review of the allocation of Postcode Sectors to Zones, there is some movement of some Postcode Sectors between the Zones for the forthcoming financial year 2017/18. The attac ...

Mailmark Reporting Delay

25 November 2016

Please note that we are experiencing some delays in Mailmark data reaching the Mailmark reporting suite. This means that some reports are not fully up to date, and you may see higher than normal ...

Access Tariff change from Jan 3rd 2017

04 October 2016

Dear Customer, On the 4th Oct 2016, we published new Access prices for the Access Letters Contract that will come into effect from 3rd January 2017. The letter below summarises the m ...

Access consultation Sep 2016 - Update

12 September 2016

The consultation is now closed. In total, we received 15 formal responses to the consultation from a range of different types of customers using the Access contract. Thank you to all that respon ...

User Guide Amendments from 3rd October 2016

03 August 2016

Further to the change we announced in November 2015 allowing Polymer outers to overhang by up to 30mm when posted as Machinable Large Letters, we are pleased to inform you that due to additional upgra ...

Access CBC price changes from 4th July 2016

22 April 2016

Access CBC price changes come into effect from 4th July 2016.Prices are now published here ...

Royal Mail Wholesale Digital Stamp

16 March 2016

Since 1 September 2015, Access customers have had the option to trial the use of Digital Stamps Indicia on their mailings. Following successful testing we have decided that once the current tria ...

Launch of Royal Mail Group Scheme for Growth

19 February 2016

In conjunction with the Working Access Group's sub-division, the Wholesale Incentive Group and Royal Mail Retail we are pleased to announce that we are launching a new Royal Mail Group-wide incentive ...

Autumn Incremental Promotion

16 February 2016

We're delighted to announce our exciting new campaign to incentivise new customer test and learn activity. This promotion is designed to help you test the impact your mail has on your customers a ...

Price Changes for 2016

06 January 2016

Price changes for the Wholesale Parcels Contract and Condition 9 Premium Agreement and for General Large Letter services under the Access Letters Contract will come into effect from 29 March 2016. You ...

Release 15 of the Access Selection Files

06 January 2016

Following our annual review of the allocation of Postcode Sectors to Zones, there is some movement of some Postcode Sectors between Zones for the forthcoming financial year 2016/17. The changes requir ...

Mailmark Migration Consultation

04 December 2015

Earlier this year, we ran a Mailmark Migration Consultation from 29 May 2015 to 7 September 2015 to understand customers' views on our proposals to withdraw the machine-readable CBC service and how th ...

Changes to Access Prices 2016

14 October 2015

Changes to the Access prices will come into effect on 4th January 2016. They include the prices for Access Letter and Large Letter services under the current Access Letters Contract. Full details of t ...

Advertising Mail Catalogue Trial

25 August 2015

We are pleased to announce a forthcoming trial of "Advertising Mail Catalogue", a new service option geared to customers who sell their products and services from a catalogue or a brochure and wish to ...

Decision on Change Proposals for Access Contracts

30 June 2015

The Access Consultation closed on 16th March 2015.We received 18 customer responses to our change proposals. We have carefully considered all feedback and decided to proceed with two of the proposals. ...

Future proposals for Mailmark migration

29 May 2015

Royal Mail is proposing some future changes to its Access Services. Since the Mailmark® option for machine-readable mail was successfully launched in March 2014 customers now pay a lower price for th ...

Customer Growth Incentive Promotion

17 March 2015

We are pleased to announce our first Customer Growth Incentive Promotion which capitalises on the recently publicised "Private Life of Mail" research. The benefits for you Find out more&n ...

Suspended contract change notices are withdrawn

11 March 2015

Access Letters Contract change notices numbered 001, and 003 - 005 have been suspended since 4 March 2014. Royal Mail decided to suspend these change notices in light of Ofcom's announcement that it w ...

Change Proposals for Access Contracts

16 January 2015

The Access Consultation closed on 16th March 2015. We are currently reviewing our customer's feedback and will update you before the end of April 2015 on our decisions for the proposed changes.We woul ...

Changes in Zones to Postcode Sectors

01 December 2015

The results of the annual review of the allocation of Postcode Sectors to Zones have determined some movement to some Postcode Sectors to come into effect from 30 March 2015. Please see the attac ...

Contract Change Notices

09 January 2015

We recently completed our annual review of the terms and conditions of the Access Letters Contract and Wholesale Parcels Contract to ensure that they are working as intended.We have identified a handf ...

Access Price Changes 2015

06 January 2015

New Prices for the Access Letters Contract came into effect on 5 January 2015. Today, we announced that the Access prices are changing for the Condition 9 Access Agreements, the Wholesale Parcels Cont ...

C9 Access Prices

15 October 2014

In early January 2015, we intend to announce our price changes for the Condition 9 Access Agreements that are due to come into effect from the start of our 2015 financial year. The Condition 9 price c ...

Access Letters Contract Prices

06 October 2014

Price Changes for the Access Letters ContractOn 24th September 2014, we advised of our intention to move our usual price review of Access Letters from the beginning of the financial year, to the begin ...

Ofcom announces investigation

21 February 2014

Royal Mail plc (RMG.L) has been notified by Ofcom, this afternoon, that it has decided to open an investigation following a complaint brought by TNT Post UK about certain changes to Royal Mail's Acces ...

Royal Mail welcomes CWU ballot result

06 February 2014

Royal Mail welcomes CWU ballot result on ground-breaking agreementRoyal Mail plc (RMG.L) is pleased that Communication Workers Union (CWU) members have voted overwhelmingly in favour of a ground-break ...

Royal Mail Wholesale website - registration upgrade

21 January 2014

We have been listening to you!You told us that when you visited us at www.royalmailwholesale.com that you found the log in process a little long-winded and tedious. We are pleased to inform you t ...

Royal Mail Business Mail Large Letter

20 January 2014

We are introducing a lower price for customers declaring that they are posting Business Mail Large Letters rather than a general mix of Large Letters. Customers will therefore be able to access 3 diff ...

Changes in Zones to Postcode Sectors

17 January 2014

The results of the annual review of the allocation of Zones to Postcodes Sectors have determined some movement to some Postcode Sectors to come into effect from 31st March 2014. Please see the attache ...

Access Tariff Notice 2014

10 January 2014

Changes to the Access prices will come into effect on 31st March 2014. They include the prices for Access services under the current Access Letters Contract, the Wholesale Parcels Contract and the Con ...

Changes to Access Contracts

10 January 2014

In line with Tariff 2014, we are changing the price plans of the Access Letters Contract to respond to changes in the market and reflect up-to-date information on costs. These changes are part of a lo ...

Royal Mail and CWU reach agreement in principle

09 December 2013

9 December 2013 ROYAL MAIL AND CWU REACH AGREEMENT IN PRINCIPLE ON AN AGENDA FOR GROWTH, INDUSTRIAL STABILITY, PAY AND PROTECTIONSRoyal Mail plc (RMG.L) today announces that Royal Mail Group Ltd ...

Forthcoming Access Tariff Notice

06 December 2013

We are aware that there has been recent speculation in the market concerning whether or not Royal Mail will be introducing a pricing differential between National Price Plan 1 and National Price Plan ...

Negotiators agreement between Royal Mail and CWU

05 December 2013

4 December 2013 Royal Mail plcNegotiators agreem ...

Access Prices 2013

04 December 2013

We are changing our Access prices from 2nd April 2013.The new prices for Access services under Condition 9 Access terms are available to view here.Additionally, there are some new Access prices availa ...

Joint Statement from Royal Mail and CWU

13 November 2013

Royal Mail and the Communication Workers Union (CWU) have made significant progress in current talks on legal protections, industrial stability and pay. On this basis, both parties have agreed to a fu ...

Joint Statement from Royal Mail and CWU

01 November 2013

Royal Mail and the Communication Workers Union (CWU) have made progress in current talks and commit to finalising an agreement in the next two weeks. On the basis, the CWU agrees to stand down the 24 ...

Changes to Access Contracts

31 October 2013

Following our discussions with customers and the industry bodies on our proposals to reform the current Access agreements, we have considered all customer comments and this has significantly influence ...

Dangerous Goods - Policy update

29 October 2013

Learn more about changes to what you can and cannot send in the post from 14th January 2013.Royal Mail has updated its Dangerous Goods policy, which affects what can and cannot be sent in the post. Al ...

Mail Centre Rationalisation Programme July 2013

24 October 2013

Royal Mail is currently progressing with an ongoing programme of Mail Centre modernisation reviews which involve the closure of some of its smaller Mail Centres, consolidation of larger and more moder ...

Royal Mail statement on CWU ballot result

06 October 2013

Royal Mail is very disappointed by the announcement that CWU members have voted in favour of taking industrial action in the ballot and that a strike day has been announced by the union.Ho ...

Royal Mail Statement on CWU ballot

05 October 2013

Royal Mail is very disappointed that the Communication Workers Union (CWU) has confirmed that it is holding a national industrial action ballot of its members.An Ipsos Mori poll, commissioned by Royal ...

Mailmarkâ„¢ (Formerly EIB®) - Wave 2 recruitment

30 May 2013

Early Adoption RecruitmentWe are now offering the opportunity for you to take part in Wave 2 of Mailmarkâ„¢ (formerly Enterprise Intelligent Barcode® ) Programme.If you are not already an Early A ...

Royal Mail statement on CWU ballot timetable

29 May 2013

Royal Mail is very disappointed that the Communications Workers Union (CWU) has issued a timeline for a ballot of its members on potential industrial action, if an agreement is not reached in on-going ...

Royal Mail receives undertakings from CWU

28 May 2013

Royal Mail has today received legally binding undertakings from the Communication Workers Union (CWU) not to induce its members employed by Royal Mail to refuse to handle Access mail.Full Statement ...

New Access Selection Files 2013

27 May 2013

We are making changes to the Postcode sortation selections used by our mail centres to sort mail. These changes will be incorporated into a new version of the Access Selection Files, version 2013 for ...

Mail Centre to rationalisation programme v.10

26 May 2013

Royal Mail is currently progressing with an ongoing programme of Mail Centre modernisation reviews which involve the closure of some of its smaller Mail Centres, consolidation of larger and more moder ...

Royal Mail statement on Access Letters and Parcels

25 May 2013

The Communication Workers Union (CWU) has in the High Court today (June 19) given an undertaking not to induce its members employed by Royal Mail to refuse to handle Access letters and parcels. This i ...

Improvements to Bulk Mail specifications and processes

24 May 2013

We are continuing to work with our customers and the mail producers to simplify our specifications for our machineable services. Our progress is detailed in the most recent update letter below.OCR &am ...

Mail Centre Rationalisation Programme V9.0

23 May 2013

Royal Mail is currently progressing with an ongoing programme of Mail Centre modernisation reviews which involve the closure of some of its smaller Mail Centres, consolidation of larger and more moder ...

Dangerous Goods - Policy update

22 May 2013

Learn more about changes to what you can and cannot send in the post from 14th January 2013.Royal Mail is updating its Dangerous Goods policy, which affects what can and cannot be sent in the post. Al ...

Access Services to be renamed from October

21 May 2013

On 22nd October 2012, as part of the next stage of the journey for our Access products we will be making the following changes:i) rename our products to add the specific reference of the contai ...

Proposals for the reform of the Access contracts

21 May 2013

We have commenced a review of the current Standard Access Agreements and are seeking customer views on the terms for a new Standard Access contract to be available from April 2013.The postal market ha ...

Consultation Decision: Access indicium

20 May 2013

In February this year we asked our Access customers and relevant trade bodies to provide feedback on our proposal to amend the Access Indicium. Within the consultation we presented two design options ...

Confirmation on Access Prices & VAT April 2012

20 May 2013

Our regulator, Ofcom has published its decision document on the future regulatory framework for Access services. We can now confirm the Access prices which we published on 9th January 2012 will come i ...

The NGPP definition by Zone 2012/13

19 May 2013

Access contract holders who have agreed for the measurement of their National Geographic Posting Profile to be by Zone, please use the Royal Mail NGPP baseline date for 2012/13 and the revised calcula ...

Consultation: Statement of Process

18 May 2013

Please find attached below details of our consultation on the process for requesting access contracts and variations to existing access contracts. The Statement of Process needs to address three ...

Final proposals to amend the NGPP definition

17 May 2013

Royal Mail Wholesale has concluded its proposals to change the definition of the National Geographic Posting Profile (NGPP) upon which all National Access Agreements are based. Our final decisions are ...

Access consultation - product renaming exercise

17 May 2013

Please find attached below details of our forthcoming plans to rename our suite of products in Access to better align to the recent changes made in April relating to the sortation and container type. ...

Consultation: Access Indicia

16 May 2013

Last July we expressed our intention to print a 'Delivered by Royal Mail' mark on all Letter items that passed through Royal Mail's processing machines with effect from September 2011. It was an initi ...

Mail Centre rationalisation programme V.8

15 May 2013

Royal Mail is currently progressing with an ongoing programme of Mail Centre modernisation reviews which involve the closure of some of its smaller Mail Centres, consolidation of larger and more moder ...

New service - Access Packets 2-5kg

14 May 2013

We informed you in February of our intention to introduce the facility to post heavier Packet items up to 5kg via your Access 120 service. We are now pleased to confirm that this weight extension will ...

C9 NOTICE: VAT on Access Services

13 May 2013

We are not yet in a position where we can inform you of which Access services, if any, may incur VAT from April 2012 but we would like to share our current view with you.As you may be aware, HMRC guid ...

DSA - Christmas & New Year arrangements 2011

11 May 2013

All operations are closed from Sunday 25th December 2011 to Tuesday 27th December 2011. Normal services resume from Wednesday 28th December 2011 to Saturday 31st December 2011. Operations close a ...

Intelligent Barcode - join now

10 May 2013

Enterprise Intelligent Bargode gives you: Web-based reports which you can monitor against performance Insights into direct mail that promote integration with your digital channels Rapid ...

Decision on Zonal costing methodology

09 May 2013

On 29th October 2010 Royal Mail Wholesale invited our customers to input to the Zonal Costing Methodology consultation paper (please see our Archive News section here). The consultation ran until mid- ...

Access Prices 2011/12

08 May 2013

2011/2012 Access prices are available on the following links. The original notification of indicative Access prices, including additional background information, can be found in our News Archive ...

Advertising Mail discounts and service enhancement

07 May 2013

We have enhanced our Royal Mail Advertising Mail® service to give you more choice in terms of the type of items that you can send and when you send them. With effect from the 9th May 2011, the ...

Long Run Incremental Cost Discussion Document

06 May 2013

The discussion document below seeks to raise awareness of the development of long run incremental cost (LRIC) estimates for the postal sector. It does not speculate on what might be the regulato ...

Improving the Customer Experience

05 May 2013

On 25 February 2011, Royal Mail Wholesale sent customers our report on the Improving the Customer Experience (ICE) programme. The report and covering letter to customers can be found in the links belo ...

Agency Contracts amendment

04 May 2013

On the 4th January 2011, we issued a consultation document to all our Agency Operators on a proposal to introduce a minimum spend requirement for Agency Customers of the Access Agency Agreements (plea ...

C9 Access Agreement Notice: Segregation by format

03 May 2013

From 17th January 2011, Royal Mail Wholesale is introducing an alternative practice to the presentation requirements for handing over mailing items under a Condition 9 Access Agreement: subject to sig ...

Royal Mail Wholesale announces indicative Access prices

02 May 2013

On 3rd Feb 2011 Royal Mail Wholesale announced indicative Access prices that are intended to be introduced from May 2011. Full details of this proposal can be found in the links below (see Prici ...

Amendment to Agency Contracts Proposal 04-01-2011

01 May 2013

We have an increasing number of agency customers that have opened credit accounts with us which are either not being used or are being used infrequently and for relatively low posting volumes. Like yo ...

Tray Dolly Implementation Update 10-12-2010

30 April 2013

We have been working for some time with our customers on developing a more secure container for handover of DSA mail in trays and are pleased to announce that we have finally agreed on the Tray Dolly ...

VAT Customer Communication

29 April 2013

Royal Mail Wholesale applies VAT in line with UK law. Most of our services are currently covered by the postal services VAT exemption.For these services VAT is not added to our prices. As part of the ...

DSA Christmas Arrangements 2010

28 April 2013

All operations are closed from Saturday 25th to Tuesday 28th December. Normal services resume from Wednesday 29th to Friday 31st December. Operations close again Saturday 1st, Sunday 2nd and Mon ...

Zonal Costing Methodology consultation 29-10-10

27 April 2013

Royal Mail Wholesale invites our customers to input into the Zonal Costing Methodology consultation paper.In this consultation we propose a revision to the costing methodology, using estimates of post ...

Quality of Service Measurement for the Access Market

26 April 2013

Royal Mail Wholesale is inviting feedback on a proposal to introduce an independent measure of quality of service prior to handover to Royal Mail. The purpose of the attached document is to provi ...

Access Database 2010 is now available for download

25 April 2013

As previously explained, you need to download an updated version of the Access Database and make the necessary changes to your systems and software by 27th September 2010.The updated Access Database ( ...

WMS Communication

24 April 2013

WMS Communication (Published Date: 02-11-2009) ...

Allocation of Postcode Sectors

23 April 2013

Allocation of postcode sectors and assumed access zonal prices based on the new 2010 four zone structure. Downloads below: Assumed Zone Database 2009 Four Zone Structure (Published date: (31-07-2 ...

Process for Allocating Postcode Sectors to GZones

22 April 2013

Process for allocating Postcode Sectors to GZones (Published Date: 01-07-2009) ...

Archived Documents

21 April 2013

Advertising Mail Enhancements UGA 13Access User Guide Amendment UGA 12Quality of Service consultation documentLatest proposals for the National Geographic Posting ProfileProposed changes to RMW Contra ...

BACK TO SCHOOL INCENTIVE: Send Advertising Mail for as low as 12 pence

01 January 1970

...

ACCESS NOTICE: Updating the Baseline Year for NPP1

01 January 1970

The Baseline Year is a 12-month period we use to measure Royal Mail’s national posting profile, from which we then set the National Spread Benchmark and Urban Density Benchmark for National Price Pl ...

Help and Support

About Us

Legal

Log in securely

Register

Help and Support

About Us

Legal