Quality of Service
Measuring quality of service from handover to Royal Mail at inward mail centre's through to delivery
Ensuring a high quality service
Using an independent research company, we measure quality of service from handover to Royal Mail at our inward mail centre through to the final delivery address.
Downstream Access Service Actual Quarter 3 Results 18/19
Percentage Delivered On First Working Day After Receipt By Royal Mail |
||||
|---|---|---|---|---|
National Result |
Quarterly Performance & Confidence Limit |
Cumulative Performance & Confidence Limit |
||
UK |
94.3 |
+/- 0.5 |
95.2 |
+/- 0.3 |
