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  2. Our Services
    1. Service Options
      1. Service Options
      2. Standard Access
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      4. Royal Mail Mailmark®
      5. Mail - Environmental Sustainability
      6. Trial our Services
    2. Additional Services
      1. Royal Mail Advertising Mail®
      2. Mixed Weight
    3. New Service Development
    4. Contracts
      1. Access Letters
      2. Access Letters (effective until 31 December 2022)
      3. Premium
      4. Wholesale Parcels
      5. Wholesale Entry Requirements
    5. Pricing
      1. Price List
      2. Adjustment Charges
      3. Profiles and Permitted Variances
      4. Archived Prices
    6. Quality of Service
      1. Our QoS Measures
      2. Compensation FAQs
  3. Mixing SCIDS Trial
  4. Technical Resources
    1. User Guides
      1. Download User Guides
    2. Systems and Files
      1. DocketHUB
      2. eHMS Guidelines
      3. Access Selection Files
      4. CFL Database (Container Labels)
      5. eInvoicing
    3. Technical Resources
      1. Royal Mail Mailmark® Direct Data
      2. Access Indicia Templates
      3. Thumbs up for your Postman Indicia
      4. Digital Stamp Indicia
      5. Technical Resources
      6. Accreditation Process
      7. Software Suppliers Directory and Updates
      8. Access Software Testing
  5. Sales Hub
    1. Customer Incentives
      1. Advertising Mail
      2. Business Mail
      3. Business Mail (copy)
      4. Publishing Mail
    2. Supporting customers through Covid-19
      1. Covid19 Recovery Sector Propositions
    3. Sales Hub
      1. Sales Presenters
      2. Marketreach Research and Reports
      3. Mail Matters More Than Ever
      4. JICMAIL Insight
    4. Incentives
  6. News & Updates
    1. News
      1. Access Tariff Notice 2014
      2. Royal Mail receives undertakings from CWU
      3. New Access Selection Files 2013
      4. Mail Centre to rationalisation programme v.10
      5. Royal Mail statement on Access Letters and Parcels
      6. Improvements to Bulk Mail specifications and processes
      7. Mail Centre Rationalisation Programme V9.0
      8. Dangerous Goods - Policy update
      9. Access Services to be renamed from October
      10. Proposals for the reform of the Access contracts
      11. Consultation Decision: Access indicium
      12. Confirmation on Access Prices & VAT April 2012
      13. Royal Mail statement on CWU ballot timetable
      14. Mailmarkâ„¢ (Formerly EIB®) - Wave 2 recruitment
      15. Royal Mail Statement on CWU ballot
      16. Changes to Access Contracts
      17. Royal Mail and CWU reach agreement in principle
      18. Forthcoming Access Tariff Notice
      19. Negotiators agreement between Royal Mail and CWU
      20. Access Prices 2013
      21. Joint Statement from Royal Mail and CWU
      22. Joint Statement from Royal Mail and CWU
      23. Changes to Access Contracts
      24. Dangerous Goods - Policy update
      25. Mail Centre Rationalisation Programme July 2013
      26. Royal Mail statement on CWU ballot result
      27. The NGPP definition by Zone 2012/13
      28. Consultation: Statement of Process
      29. Royal Mail Wholesale announces indicative Access prices
      30. Amendment to Agency Contracts Proposal 04-01-2011
      31. Tray Dolly Implementation Update 10-12-2010
      32. VAT Customer Communication
      33. DSA Christmas Arrangements 2010
      34. Zonal Costing Methodology consultation 29-10-10
      35. Quality of Service Measurement for the Access Market
      36. Access Database 2010 is now available for download
      37. WMS Communication
      38. Allocation of Postcode Sectors
      39. Process for Allocating Postcode Sectors to GZones
      40. C9 Access Agreement Notice: Segregation by format
      41. Agency Contracts amendment
      42. Improving the Customer Experience
      43. Final proposals to amend the NGPP definition
      44. Access consultation - product renaming exercise
      45. Consultation: Access Indicia
      46. New service - Access Packets 2-5kg
      47. C9 NOTICE: VAT on Access Services
      48. DSA - Christmas & New Year arrangements 2011
      49. Intelligent Barcode - join now
      50. Decision on Zonal costing methodology
      51. Access Prices 2011/12
      52. Advertising Mail discounts and service enhancement
      53. Long Run Incremental Cost Discussion Document
      54. Archived Documents
      55. Changes in Zones to Postcode Sectors
      56. Mail Centre rationalisation programme V.8
      57. Regional price plan change to permitted variances
      58. Urban Density decision document
      59. Mailmark News
      60. Setting up Mailmark participants and SCIDs correctly
      61. Urban Density consultation
      62. Access CBC to cease
      63. Scheme For Growth - Double discount offer
      64. Extension of Scheme For Growth
      65. Access Contract Change Notices Jan 17
      66. Mailmark Reporting Delay
      67. Three Islands consultation feedback
      68. Consultation on New Service Request Process
      69. ACCESS CHANGE NOTICE: York Manifests
      70. Advertising Mail Catalogue Option
      71. Incentives update and testing use of Digital Stamps
      72. Launch of EManifest Billing Trial
      73. Update on the Access Service Request process consultation
      74. Renewal of Incentives and Publishing Incentives
      75. 48-Way Sort Mech Letter Option
      76. Changes to Price Tariffs from 26th March 2018
      77. Re-allocation of postcode sectors to zones 2018
      78. Mailmark poly-wrap large letter test
      79. Access Tariff change from Jan 3rd 2017
      80. Access consultation Sep 2016 - Update
      81. User Guide Amendments from 3rd October 2016
      82. Suspended contract change notices are withdrawn
      83. Change Proposals for Access Contracts
      84. Changes in Zones to Postcode Sectors
      85. Contract Change Notices
      86. Access Price Changes 2015
      87. C9 Access Prices
      88. Access Letters Contract Prices
      89. Ofcom announces investigation
      90. Royal Mail welcomes CWU ballot result
      91. Royal Mail Wholesale website - registration upgrade
      92. Royal Mail Business Mail Large Letter
      93. Customer Growth Incentive Promotion
      94. Future proposals for Mailmark migration
      95. Decision on Change Proposals for Access Contracts
      96. Access CBC price changes from 4th July 2016
      97. Royal Mail Wholesale Digital Stamp
      98. Launch of Royal Mail Group Scheme for Growth
      99. Autumn Incremental Promotion
      100. Price Changes for 2016
      101. Release 15 of the Access Selection Files
      102. Mailmark Migration Consultation
      103. Advertising Mail Catalogue Trial
      104. Changes to Access Prices 2016
      105. Mixing Supply Chain IDs Trial
      106. New Magazine Subscription Mail Service
      107. Making GDPR an opportunity for mail
      108. Setting up Mailmark participants and Supply Chain ID's
      109. Access Mail for GY & JE Postcode Area
      110. Mailmark poly-wrap large letter testing
      111. Switch to receive electronic invoices
      112. Growing popularity of Royal Mail incentives
      113. Submit your Magazine Subscription Mail samples
      114. Launching our Partially Addressed Mail Trial
      115. Price changes for the Access Letters Contract
      116. New Incentive for Banks
      117. Apply for our lower priced Magazine Subscription service
      118. Change to Presentation Specification for Poll Cards
      119. Our Partially Addressed Mail Service Trial commences on 8 November 2018
      120. Send Advertising Mail for 10p this Christmas
      121. Renewing our incentives for a further year
      122. Launching Year 2 of our Advertising Volume Commitment Incentive
      123. Magazine Subscription Mail Service price for 2020
      124. No longer accepting TIS applications for Digital Stamp tests
      125. Switching Polywrap and Paper from Manual to Mailmark Services
      126. Consultation on changes to the Access Service Request Process
      127. Letters and Parcels Tariff Change Notice/ Postcode sectors to Zones changes
      128. New Mail Centre opening in Inverness
      129. Business Mail: A Winning Opportunity
      130. Drive Better Results with out Insight Engine
      131. Helping customers sign up for the new magazine subscription service
      132. Label and RTS Reminder
      133. Remember to send us your Advertising Mail seeds
      134. Haircare, vitamins and supplements driving beauty and wellness spend
      135. T-shirts, tops and trainers drive UK fashion and footwear purchases
      136. Free returns increasingly important to online shoppers
      137. JICMAIL Blog: Using JICMail for better mail media measurement
      138. SMP marks a decade since inception
      139. Sectorised Insight Engine Metrics To Drive Better Results
      140. JICMAIL Blog: Keeping constant in the face of change
      141. JICMAIL: A month in the life of mail
      142. ACCESS NOTICE: Change to Minimum Dimensions for Poll Sort
      143. JICMAIL: Try the new data visualisation tool
      144. JICMAIL: Why JICMAIL data is gold standard
      145. JICMAIL: Latest 'A month in the life of mail'
      146. JICMAIL Blog: Time to get planning with JICMAIL
      147. New online application for incentive postage credits
      148. Modernising the Advertising Mail Seed Check Process
      149. JICMAIL: Mail Item Database - now with 33,181 items
      150. JICMAIL Blog: Insight, idea and impact
      151. ACCESS NOTICE: Extending the Partially Addressed Service Trial to 31 March 2020
      152. Join JICMAIL's webinar on 15 July
      153. Use our Customer Experience tool for better mail planning
      154. Our decision on changes to the Access Service Request Process
      155. JICMAIL Blog: Blimey, a JIC with useful bells and whistles
      156. BACK TO SCHOOL INCENTIVE: Send Advertising Mail for as low as 12 pence
      157. BACK TO SCHOOL INCENTIVE: Send Advertising Mail for as low as 12 pence
      158. Download our Partially Addressed Mail guide
      159. BLACK FRIDAY AND CHRISTMAS INCENTIVE: Send mail for as low as 12 pence per item
      160. ACCESS NOTICE: Rolling out our Mixing SCIDs trial
      161. JICMAIL: 7 essential insights – in less than 10 minutes
      162. UPDATE: Modernising our Advertising Mail seed check process
      163. JICMAIL Webinar: 5 steps to applying mail campaign insight with JICMAIL Discovery
      164. ACCESS NOTICE: Prohibiting Bladed Products in Wholesale
      165. 7 Essential Insights on Partially Addressed Mail
      166. ACCESS NOTICE: Rolling out our Partially Addressed Mail service
      167. ACCESS NOTICE: Rolling out our Partially Addressed Mail service
      168. ACCESS NOTICE: Rolling out our Partially Addressed Mail service
      169. BLACK FRIDAY AND XMAS INCENTIVE: Send mail from 12p from 11 November
      170. ACCESS NOTICE: Improving our Mailmark specification guidance
      171. 3 proven ways to get new customers
      172. ACCESS NOTICE: Price changes for the Access Letters Contract
      173. ACCESS NOTICE: Royal Mail January to March 2020 Incentive
      174. JICMAIL Webinar: 7 Essential Insights of Partially Addressed Mail
      175. ACCESS NOTICE: Updating the Baseline Year for National Price Plan One
      176. Reminder about our Advertising Mail Seed check process
      177. ACCESS NOTICE: Reducing tolerances for national and regional price plans
      178. Updating the Baseline Year for National Price Plan One
      179. Dockethub technical issue between 2 and 6 January 2020
      180. Letters and Parcels Tariff Change Notice/ Postcode sectors to Zones changes 2020
      181. Large Letter Working Group set up to improve automation of machineable Large Letter
      182. JICMAIL WEBINAR: Using JICMAIL on your journey to the DMA Awards
      183. taRIFF
      184. JICMAIL: Using JICMAIL Discovery - short 'how to' videos
      185. JICMAIL: 7 essential insights on Business Mail
      186. ACCESS NOTICE: Trunking Service
      187. JICMAIL Webinar: 7 Insights into Business Mail
      188. Industrial relations in 2020
      189. Covid-19 Update: Royal Mail delivering for the country
      190. Royal Mail is still open for business
      191. Support and advice for your business during the Coronavirus
      192. ACCESS NOTICE: Supporting Wholesale customers through Covid-19
      193. ACCESS COMMUNICATION: Mailmark Advertising Mail seeds and Covid-19
      194. JICMAIL BLOG: Working from home? Ad mail always has been...
      195. Royal Mail Marketreach Blog: Using mail to get the best from digital
      196. Royal Mail Marketreach Blog: How brands can stay relevant in crisis times
      197. ACCESS NOTICE: Covid-19 Open for Business Incentive
      198. ACCESS COMMUNICATION: Temporary Change to Postal Arrangements on Saturdays
      199. Marketreach Blog: Marketing, CRM and direct mail after COVID-19
      200. ACCESS NOTICE: Covid-19 Open for Business Incentive
      201. New Stamp-Like Indicia: 'Thumbs up for your Postie'
      202. Covid19 Open for Business Incentive update
      203. Access Product Development 2020
      204. Covid19 Open for Business Incentive: Extending the Volume Cap
      205. Royal Mail partnership with Hallmark: Say thank you to your heroes
      206. ACCESS NOTICE: Update on Wholesale activity impacted by Covid-19
      207. Covid-19 Open for Business Incentive: 75% volume cap reached for October to December 2020
      208. ACCESS COMMUNICATION: Saturday delivery recommencing from 13 June 2020
      209. ACCESS NOTICE: Access Service Development and Improvement
      210. ACCESS NOTICE: Letters and Parcels Tariff Change Notice
      211. ACCESS COMMUNICATION: Helping customers switch to Mailmark Magazine Subscription service
      212. ACCESS COMMUNICATION: Updates to our Covid-19 Incentives
      213. Withdrawal of SFM Codes from 4 January 2021
      214. 'Simplifying the Access Letters Contract' consultation launches today
      215. ACCESS NOTICE: Updating the Baseline Year for NPP1
      216. ACCESS NOTICE: Price plan profile surcharges for Q1 2020/21
      217. JICMAIL Update
      218. ACCESS NOTICE: Manual Mailmark Service for General Large Letters and Access Parcels
      219. ACCESS NOTICE: Price changes for the Access Letters Contract
      220. ROYAL MAIL ANNOUNCES RECOMMENDED LATEST CHRISTMAS POSTING DATES FOR 2020
      221. Mailmark reporting is changing from 10 December 2020
      222. Changes to JICMAIL: Q&A
      223. ACCESS COMMUNICATION: Advertising Mail seeds and Covid-19
      224. ASBOF has changed address
      225. Brexit and Wholesale items to Northern Ireland
      226. Update on the Access Letters Contract review
      227. Statement on Ofcom User Needs Review
      228. JICMAIL News: Significant growth in digital actions prompted by mail in Q3 2020
      229. ACCESS COMMUNICATION: Renewing our Incentives for 2021
      230. ACCESS NOTICE: Mailmark Economy Service Standard
      231. ACCESS NOTICE: Magazine Subscription Mail Prices 2022
      232. ACCESS NOTICE: Q2 Price Plan Profile Surcharges / Changes to Permitted Variances
      233. Framework Agreement reached between Royal Mail and CWU
      234. ACCESS COMMUNICATION: Advertising Mail Seed Check Adjustments in National Lockdown
      235. Update on Brexit and Wholesale items to Northern Ireland
      236. Carrier applications open for our Edinburgh to Inverness trunking service
      237. ACCESS NOTICE: Letters and Parcels Tariff Change Notice
      238. Royal Mail welcomes CWU ballot result
      239. ACCESS NOTICE: Customer UAT open for Manual Mailmark Service for Parcels and GLL
      240. ACCESS COMMUNICATION: Suspension of non-Mailmark Advertising Mail Seed Check Adjustments extended
      241. ACCESS COMMUNICATION: Reintroduction of non-Mailmark Advertising Mail Seed Check Adjustments
      242. Ofcom publishes decision on regulation of Mailmark Economy Service
      243. A reminder on Poll Card mailings
      244. Mailmark Economy Service VAT Status
      245. The importance of having circulation data for mail
      246. Update to the Advertising Mail Content Guidance
      247. Removal of Responsible Mail Product Codes - We want to hear your views
      248. ACCESS COMMUNICATION: Sign up for Mailmark Direct Data
      249. ACCESS COMMUNICATION: Manual Mailmark - we want to hear your views
      250. ACCESS NOTICE: Royal Mail Case Study Incentive
      251. ACCESS NOTICE: Price plan profile surcharges for Q3 and Q4 2020-21
      252. Issue with Mailmark data on 21 May 2021
      253. Advance Notice: Mailmark Reporting outage. Friday 28th May to Monday 31st May.
      254. Advance Notice: Mailmark Reporting outage. Friday 28th May to Monday 31st May
      255. Advance Notice: Mailmark Reporting outage. Friday 28th May to Monday 31st May
      256. Advance Notice: Mailmark Reporting outage. Friday 28th May to Monday 31st May
      257. Advance Notice: Mailmark Reporting outage. Friday 28th May to Monday 31st May
      258. Advance Notice: Mailmark Reporting outage. Friday 28th May to Monday 31st May
      259. Advance Notice: Mailmark Reporting outage. Friday 28th May to Monday 31st May
      260. JICMAIL Clarification Bulletin on the new opt-out process and levy
      261. ACCESS NOTICE: The Royal Mail Case Study Incentive has launched
      262. Contract Monitoring for NPP1, APP2 and Regional Price Plan customers in 2022/23
      263. ACCESS NOTICE: The Withdrawal of the Responsible Mail Product while Working Towards A More Sustainab
      264. The Withdrawal of the Responsible Mail Product while Working Towards A More Sustainable Future
      265. UPDATE: Mailmark Direct Data – update on Predicted Delivery for Network Access Economy letters only
      266. The EU has formally granted data adequacy status to the UK
      267. ACCESS NOTICE: Mailmark Economy Advertising Mail Incentive
      268. ACCESS NOTICE: Letters and Parcels Tariff Change Notice
      269. Important update from the Royal Mail Quality of Service team
      270. Christmas 2022 Digital Stamp
      271. Withdrawal of Access 1400 and Non-barcoded Parcel and GLL Services
      272. Royal Mail strike update
      273. Royal Mail strike update
      274. Extending the Later Forecasting Trial to 31 March 2023
      275. Disruptive Event in respect of higher staff absence in July 2022
      276. ACCESS NOTICE: Launching the Royal Mail Wholesale Programmatic Mail Incentive
      277. Advertising Mail October to March Incentive Launched Today!
      278. Withdrawal of Non-barcoded GLL and Parcels from January 2024
      279. ISBA Advertiser Levy Consultation Report
      280. CWU strike date notification
      281. Royal Mail decision on Access Letters Contract compensation measures consultation
      282. ACCESS NOTICE: Disruptive Event Notification in respect of Planned Industrial Action by CWU Grade Co
      283. Disruptive Event Notification in respect of Planned Industrial Action by CWU Grade Colleagues
      284. Update on Disruptive Event in respect of Extremely Hot Weather
      285. Revenue Protection Engagement and Mailmark Reporting during CWU Industrial Action periods
      286. ACCESS NOTICE: Letters and Parcels Tariff Changes
      287. Early Access Slots Trial Extension to January 2023
      288. Our new Programmatic Mail Incentive launches today
      289. Preparing customers for the implementation of dynamic baselines
      290. Preparing customers for the implementation of dynamic baselines
      291. Extending the Programmatic Mail application deadline
      292. ACCESS NOTICE: General Large Letters and Parcels Tariff Change
      293. Royal Mail and CWU update
      294. National strike action dates formally notified by the CWU
      295. CWU cancels strike action planned for 16 February 2023
      296. INDUSTRIAL ACTION UPDATE: CWU NOTIFICATION OF BALLOT RESULT -
      297. Disruptive Event in respect of Severe Weather Mar 2023
      298. IMPORTANT: Cyber Security Update
      299. ISBA opens second Origin consultation on a fractional advertiser contribution
      300. Mailmark Economy and posting Postcards and One Piece Mailers
      301. International Distribution Services Half Year Results Announcement
      302. Renewing our Incentives for 2023
      303. Royal Mail strike update
      304. Update on the implementation of Contract Change Notice 087
      305. Royal Mail strike update
      306. ACCESS NOTICE: Simplification of the Access Letters Contract - Contract Change Notice 093
      307. Extending the Early Access Slots Trial to March 2023
      308. Roll Out of the Earlier Access Slots
      309. ACCESS COMMUNICATION: Extending scope of Testing & Innovation Incentives for Mailmark Economy
      310. ACCESS NOTICE: Simplification of the Access Letters Contract - Notification of Contract Changes
      311. ACCESS NOTICE: Renewal of incentives and other incentives news
      312. ACCESS COMMUNICATION: Royal Mail Quality of Service 2021-22
      313. Ofcom agrees 1 January 2022 is a non-service day
      314. ACCESS COMMUNICATION: Launching the revised Access Letters Contract Variation Process
      315. ACCESS COMMUNICATION: Invitation to feedback on the ALC Variation Request process
      316. ACCESS NOTICE: General Large Letters and Parcels Tariff Changes
      317. ACCESS NOTICE: Simplifying the ALC - Our Decision on Simplifying Labelling Requirements
      318. Adding perfume to the restricted item list
      319. ‘In flight’ Responsible Mail mailings after 4 January 2022
      320. ACCESS COMMUNICATION: Reminder about Manual Mailmark eManifest and Barcode requirements
      321. ACCESS NOTICE: Access Tri-slots / Change to Trunking Service process
      322. Using Image Technology in Mail to Drive Online Behaviour and Consumer Engagement
      323. ACCESS COMMUNICATION: ‘Simplifying the Access Letters Contract’ consultation decision document
      324. ACCESS NOTICE: Changes affecting Letters, Parcels and C9 Premium agreements
      325. ACCESS NOTICE: Price changes for the Access Letters Contract from 4 January 2022
      326. ACCESS COMMUNICATION: SIMPLIFYING THE ACCESS LETTERS CONTRACT – OUR DECISION ON NOTICE PERIODS
      327. ACCESS NOTICE: Permitted Variances for 2022-23 / Dynamic Baseline Proposal
      328. ACCESS NOTICE: Access Mail for RM, IG and E Postcode Areas
      329. ACCESS COMMUNICATION: Extending the Mailmark Economy Advertising Mail Incentive
      330. Simplification of the Access Letters Contract - update on contract change notice 087
      331. ACCESS COMMUNICATION: Earn 5% postage credits when testing Mailmark Economy for the first time
      332. ACCESS NOTICE: Access Mail for RM, IG and E Postcode Areas
      333. ACCESS NOTICE: Disruptive Event Notification in respect of Extremely Hot Weather
      334. CWU Industrial Action ballot results
      335. ACCESS NOTICE: Royal Mail Wholesale update on Disruptive Events
      336. ACCESS COMMUNICATION: Simplification of the Access Letters Contract - update on contract change noti
      337. ACCESS COMMUNICATION: Update on contract change notice 087
      338. REMINDER: Internet Explorer retiring and Agency Overlays
      339. ACCESS NOTICE: Access mail for the RM, IG and E Postcode Areas
      340. ACCESS COMMUNICATION: Trialing earlier Access Slots at Swindon IMC
      341. ACCESS COMMUNICATION: Earn 5% postage credits when testing Mailmark Economy for the first time
      342. ACCESS COMMUNICATION: Royal Mail Quality of Service 2021-22
      343. ACCESS COMMUNICATION: Internet Explorer retiring and Agency Overlays
      344. ACCESS COMMUNICATION: Trialing Later Forecast Submissions
      345. ACCESS COMMUNICATION: ISBA Consultation on levy for cross-media measurement
      346. ACCESS COMMUNICATION: Launch of Royal Mail Consultation on the ALC Compensation Measures
      347. ACCESS COMMUNICATION: Early Access Slots Trial Extension to other Mail Centres
      348. Introducing our new Environmental Guidance
    2. Updates
      1. Updates
      2. Updates
  7. Contact Us
    1. FAQ
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  24. Christmas Cards 2018