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  1. Homepage
  2. Our Services
    1. Service Options
      1. Service Options
      2. Standard Access
      3. Access Economy Service
      4. Premium Access
      5. Royal Mail Mailmark®
      6. Mail - Environmental Sustainability
      7. Trial our Services
    2. Additional Services
      1. Royal Mail Advertising Mail®
      2. Mixed Weight
    3. New Service Development
    4. Contracts
      1. Access Letters
      2. Access Letters (effective until 31 December 2022)
      3. Premium
      4. Wholesale Parcels
      5. Wholesale Entry Requirements
    5. Pricing
      1. Price List
      2. Adjustment Charges
      3. Profiles and Permitted Variances
      4. Archived Prices
    6. Quality of Service
      1. Our QoS Measures
      2. Compensation FAQs
  3. Mixing SCIDS Trial
  4. Technical Resources
    1. User Guides
      1. Download User Guides
    2. Systems and Files
      1. DocketHUB
      2. eHMS Guidelines
      3. Access Selection Files
      4. CFL Database (Container Labels)
      5. eInvoicing
    3. Technical Resources
      1. Royal Mail Mailmark® Direct Data
      2. Access Indicia Templates
      3. Thumbs up for your Postman Indicia
      4. Digital Stamp Indicia
      5. Technical Resources
      6. Accreditation Process
      7. Software Suppliers Directory and Updates
      8. Access Software Testing
  5. Sales Hub
    1. Customer Incentives
      1. Advertising Mail
      2. Business Mail
      3. Business Mail (copy)
      4. Publishing Mail
    2. Supporting customers through Covid-19
      1. Covid19 Recovery Sector Propositions
    3. Sales Hub
      1. Sales Presenters
      2. Marketreach Research and Reports
      3. Mail Matters More Than Ever
      4. JICMAIL Insight
    4. Incentives
  6. News & Updates
    1. News
      1. Royal Mail Wholesale website - registration upgrade
      2. Royal Mail statement on CWU ballot result
      3. Royal Mail Statement on CWU ballot
      4. Mailmarkâ„¢ (Formerly EIB®) - Wave 2 recruitment
      5. Royal Mail statement on CWU ballot timetable
      6. Royal Mail receives undertakings from CWU
      7. New Access Selection Files 2013
      8. Mail Centre to rationalisation programme v.10
      9. Royal Mail statement on Access Letters and Parcels
      10. Improvements to Bulk Mail specifications and processes
      11. Mail Centre Rationalisation Programme V9.0
      12. Dangerous Goods - Policy update
      13. Mail Centre Rationalisation Programme July 2013
      14. Dangerous Goods - Policy update
      15. Royal Mail Business Mail Large Letter
      16. Changes in Zones to Postcode Sectors
      17. Access Tariff Notice 2014
      18. Changes to Access Contracts
      19. Royal Mail and CWU reach agreement in principle
      20. Forthcoming Access Tariff Notice
      21. Negotiators agreement between Royal Mail and CWU
      22. Access Prices 2013
      23. Joint Statement from Royal Mail and CWU
      24. Joint Statement from Royal Mail and CWU
      25. Changes to Access Contracts
      26. Access Services to be renamed from October
      27. Proposals for the reform of the Access contracts
      28. Decision on Zonal costing methodology
      29. Access Prices 2011/12
      30. Advertising Mail discounts and service enhancement
      31. Long Run Incremental Cost Discussion Document
      32. Improving the Customer Experience
      33. Agency Contracts amendment
      34. C9 Access Agreement Notice: Segregation by format
      35. Royal Mail Wholesale announces indicative Access prices
      36. Amendment to Agency Contracts Proposal 04-01-2011
      37. Tray Dolly Implementation Update 10-12-2010
      38. VAT Customer Communication
      39. Intelligent Barcode - join now
      40. Zonal Costing Methodology consultation 29-10-10
      41. Consultation Decision: Access indicium
      42. Confirmation on Access Prices & VAT April 2012
      43. The NGPP definition by Zone 2012/13
      44. Consultation: Statement of Process
      45. Final proposals to amend the NGPP definition
      46. Access consultation - product renaming exercise
      47. Consultation: Access Indicia
      48. Mail Centre rationalisation programme V.8
      49. New service - Access Packets 2-5kg
      50. C9 NOTICE: VAT on Access Services
      51. Quality of Service Measurement for the Access Market
      52. DSA Christmas Arrangements 2010
      53. DSA - Christmas & New Year arrangements 2011
      54. Re-allocation of postcode sectors to zones 2018
      55. Mailmark poly-wrap large letter test
      56. Consultation on New Service Request Process
      57. Three Islands consultation feedback
      58. Regional price plan change to permitted variances
      59. Urban Density decision document
      60. Mailmark News
      61. Setting up Mailmark participants and SCIDs correctly
      62. Urban Density consultation
      63. Access CBC to cease
      64. Scheme For Growth - Double discount offer
      65. Changes to Price Tariffs from 26th March 2018
      66. 48-Way Sort Mech Letter Option
      67. Archived Documents
      68. Process for Allocating Postcode Sectors to GZones
      69. Allocation of Postcode Sectors
      70. WMS Communication
      71. Access Database 2010 is now available for download
      72. ACCESS CHANGE NOTICE: York Manifests
      73. Advertising Mail Catalogue Option
      74. Incentives update and testing use of Digital Stamps
      75. Launch of EManifest Billing Trial
      76. Update on the Access Service Request process consultation
      77. Renewal of Incentives and Publishing Incentives
      78. Extension of Scheme For Growth
      79. Access Contract Change Notices Jan 17
      80. Decision on Change Proposals for Access Contracts
      81. Future proposals for Mailmark migration
      82. Customer Growth Incentive Promotion
      83. Suspended contract change notices are withdrawn
      84. Change Proposals for Access Contracts
      85. Changes in Zones to Postcode Sectors
      86. Contract Change Notices
      87. Access Price Changes 2015
      88. C9 Access Prices
      89. Access Letters Contract Prices
      90. Ofcom announces investigation
      91. Advertising Mail Catalogue Trial
      92. Changes to Access Prices 2016
      93. Mailmark Reporting Delay
      94. Access Tariff change from Jan 3rd 2017
      95. Access consultation Sep 2016 - Update
      96. User Guide Amendments from 3rd October 2016
      97. Access CBC price changes from 4th July 2016
      98. Royal Mail Wholesale Digital Stamp
      99. Launch of Royal Mail Group Scheme for Growth
      100. Autumn Incremental Promotion
      101. Price Changes for 2016
      102. Release 15 of the Access Selection Files
      103. Mailmark Migration Consultation
      104. Royal Mail welcomes CWU ballot result
      105. Mixing Supply Chain IDs Trial
      106. New Magazine Subscription Mail Service
      107. Making GDPR an opportunity for mail
      108. Setting up Mailmark participants and Supply Chain ID's
      109. Access Mail for GY & JE Postcode Area
      110. Mailmark poly-wrap large letter testing
      111. Switch to receive electronic invoices
      112. Growing popularity of Royal Mail incentives
      113. Submit your Magazine Subscription Mail samples
      114. Launching our Partially Addressed Mail Trial
      115. Price changes for the Access Letters Contract
      116. New Incentive for Banks
      117. Apply for our lower priced Magazine Subscription service
      118. Change to Presentation Specification for Poll Cards
      119. Our Partially Addressed Mail Service Trial commences on 8 November 2018
      120. Send Advertising Mail for 10p this Christmas
      121. Renewing our incentives for a further year
      122. Launching Year 2 of our Advertising Volume Commitment Incentive
      123. Magazine Subscription Mail Service price for 2020
      124. No longer accepting TIS applications for Digital Stamp tests
      125. Switching Polywrap and Paper from Manual to Mailmark Services
      126. Consultation on changes to the Access Service Request Process
      127. Letters and Parcels Tariff Change Notice/ Postcode sectors to Zones changes
      128. New Mail Centre opening in Inverness
      129. Business Mail: A Winning Opportunity
      130. Drive Better Results with out Insight Engine
      131. Helping customers sign up for the new magazine subscription service
      132. Label and RTS Reminder
      133. Remember to send us your Advertising Mail seeds
      134. Haircare, vitamins and supplements driving beauty and wellness spend
      135. T-shirts, tops and trainers drive UK fashion and footwear purchases
      136. Free returns increasingly important to online shoppers
      137. JICMAIL Blog: Using JICMail for better mail media measurement
      138. SMP marks a decade since inception
      139. Sectorised Insight Engine Metrics To Drive Better Results
      140. JICMAIL Blog: Keeping constant in the face of change
      141. JICMAIL: A month in the life of mail
      142. ACCESS NOTICE: Change to Minimum Dimensions for Poll Sort
      143. JICMAIL: Try the new data visualisation tool
      144. JICMAIL: Why JICMAIL data is gold standard
      145. JICMAIL: Latest 'A month in the life of mail'
      146. JICMAIL Blog: Time to get planning with JICMAIL
      147. New online application for incentive postage credits
      148. Modernising the Advertising Mail Seed Check Process
      149. JICMAIL: Mail Item Database - now with 33,181 items
      150. JICMAIL Blog: Insight, idea and impact
      151. ACCESS NOTICE: Extending the Partially Addressed Service Trial to 31 March 2020
      152. Join JICMAIL's webinar on 15 July
      153. Use our Customer Experience tool for better mail planning
      154. Our decision on changes to the Access Service Request Process
      155. JICMAIL Blog: Blimey, a JIC with useful bells and whistles
      156. BACK TO SCHOOL INCENTIVE: Send Advertising Mail for as low as 12 pence
      157. BACK TO SCHOOL INCENTIVE: Send Advertising Mail for as low as 12 pence
      158. Download our Partially Addressed Mail guide
      159. BLACK FRIDAY AND CHRISTMAS INCENTIVE: Send mail for as low as 12 pence per item
      160. ACCESS NOTICE: Rolling out our Mixing SCIDs trial
      161. JICMAIL: 7 essential insights – in less than 10 minutes
      162. UPDATE: Modernising our Advertising Mail seed check process
      163. JICMAIL Webinar: 5 steps to applying mail campaign insight with JICMAIL Discovery
      164. ACCESS NOTICE: Prohibiting Bladed Products in Wholesale
      165. 7 Essential Insights on Partially Addressed Mail
      166. ACCESS NOTICE: Rolling out our Partially Addressed Mail service
      167. ACCESS NOTICE: Rolling out our Partially Addressed Mail service
      168. ACCESS NOTICE: Rolling out our Partially Addressed Mail service
      169. BLACK FRIDAY AND XMAS INCENTIVE: Send mail from 12p from 11 November
      170. ACCESS NOTICE: Improving our Mailmark specification guidance
      171. 3 proven ways to get new customers
      172. ACCESS NOTICE: Price changes for the Access Letters Contract
      173. ACCESS NOTICE: Royal Mail January to March 2020 Incentive
      174. JICMAIL Webinar: 7 Essential Insights of Partially Addressed Mail
      175. ACCESS NOTICE: Updating the Baseline Year for National Price Plan One
      176. Reminder about our Advertising Mail Seed check process
      177. ACCESS NOTICE: Reducing tolerances for national and regional price plans
      178. Updating the Baseline Year for National Price Plan One
      179. Dockethub technical issue between 2 and 6 January 2020
      180. Letters and Parcels Tariff Change Notice/ Postcode sectors to Zones changes 2020
      181. Large Letter Working Group set up to improve automation of machineable Large Letter
      182. JICMAIL WEBINAR: Using JICMAIL on your journey to the DMA Awards
      183. taRIFF
      184. JICMAIL: Using JICMAIL Discovery - short 'how to' videos
      185. JICMAIL: 7 essential insights on Business Mail
      186. ACCESS NOTICE: Trunking Service
      187. JICMAIL Webinar: 7 Insights into Business Mail
      188. Industrial relations in 2020
      189. Covid-19 Update: Royal Mail delivering for the country
      190. Royal Mail is still open for business
      191. Support and advice for your business during the Coronavirus
      192. ACCESS NOTICE: Supporting Wholesale customers through Covid-19
      193. ACCESS COMMUNICATION: Mailmark Advertising Mail seeds and Covid-19
      194. JICMAIL BLOG: Working from home? Ad mail always has been...
      195. Royal Mail Marketreach Blog: Using mail to get the best from digital
      196. Royal Mail Marketreach Blog: How brands can stay relevant in crisis times
      197. ACCESS NOTICE: Covid-19 Open for Business Incentive
      198. ACCESS COMMUNICATION: Temporary Change to Postal Arrangements on Saturdays
      199. Marketreach Blog: Marketing, CRM and direct mail after COVID-19
      200. ACCESS NOTICE: Covid-19 Open for Business Incentive
      201. New Stamp-Like Indicia: 'Thumbs up for your Postie'
      202. Covid19 Open for Business Incentive update
      203. Access Product Development 2020
      204. Covid19 Open for Business Incentive: Extending the Volume Cap
      205. Royal Mail partnership with Hallmark: Say thank you to your heroes
      206. ACCESS NOTICE: Update on Wholesale activity impacted by Covid-19
      207. Covid-19 Open for Business Incentive: 75% volume cap reached for October to December 2020
      208. ACCESS COMMUNICATION: Saturday delivery recommencing from 13 June 2020
      209. ACCESS NOTICE: Access Service Development and Improvement
      210. ACCESS NOTICE: Letters and Parcels Tariff Change Notice
      211. ACCESS COMMUNICATION: Helping customers switch to Mailmark Magazine Subscription service
      212. ACCESS COMMUNICATION: Updates to our Covid-19 Incentives
      213. Withdrawal of SFM Codes from 4 January 2021
      214. 'Simplifying the Access Letters Contract' consultation launches today
      215. ACCESS NOTICE: Updating the Baseline Year for NPP1
      216. ACCESS NOTICE: Price plan profile surcharges for Q1 2020/21
      217. JICMAIL Update
      218. ACCESS NOTICE: Manual Mailmark Service for General Large Letters and Access Parcels
      219. ACCESS NOTICE: Price changes for the Access Letters Contract
      220. ROYAL MAIL ANNOUNCES RECOMMENDED LATEST CHRISTMAS POSTING DATES FOR 2020
      221. Mailmark reporting is changing from 10 December 2020
      222. Changes to JICMAIL: Q&A
      223. ACCESS COMMUNICATION: Advertising Mail seeds and Covid-19
      224. ASBOF has changed address
      225. Brexit and Wholesale items to Northern Ireland
      226. Update on the Access Letters Contract review
      227. Statement on Ofcom User Needs Review
      228. JICMAIL News: Significant growth in digital actions prompted by mail in Q3 2020
      229. ACCESS COMMUNICATION: Renewing our Incentives for 2021
      230. ACCESS NOTICE: Mailmark Economy Service Standard
      231. ACCESS NOTICE: Magazine Subscription Mail Prices 2022
      232. ACCESS NOTICE: Q2 Price Plan Profile Surcharges / Changes to Permitted Variances
      233. Framework Agreement reached between Royal Mail and CWU
      234. ACCESS COMMUNICATION: Advertising Mail Seed Check Adjustments in National Lockdown
      235. Update on Brexit and Wholesale items to Northern Ireland
      236. Carrier applications open for our Edinburgh to Inverness trunking service
      237. ACCESS NOTICE: Letters and Parcels Tariff Change Notice
      238. Royal Mail welcomes CWU ballot result
      239. ACCESS NOTICE: Customer UAT open for Manual Mailmark Service for Parcels and GLL
      240. ACCESS COMMUNICATION: Suspension of non-Mailmark Advertising Mail Seed Check Adjustments extended
      241. ACCESS COMMUNICATION: Reintroduction of non-Mailmark Advertising Mail Seed Check Adjustments
      242. Ofcom publishes decision on regulation of Mailmark Economy Service
      243. A reminder on Poll Card mailings
      244. Mailmark Economy Service VAT Status
      245. The importance of having circulation data for mail
      246. Update to the Advertising Mail Content Guidance
      247. Removal of Responsible Mail Product Codes - We want to hear your views
      248. ACCESS COMMUNICATION: Sign up for Mailmark Direct Data
      249. ACCESS COMMUNICATION: Manual Mailmark - we want to hear your views
      250. ACCESS NOTICE: Royal Mail Case Study Incentive
      251. ACCESS NOTICE: Price plan profile surcharges for Q3 and Q4 2020-21
      252. Issue with Mailmark data on 21 May 2021
      253. Advance Notice: Mailmark Reporting outage. Friday 28th May to Monday 31st May.
      254. Advance Notice: Mailmark Reporting outage. Friday 28th May to Monday 31st May
      255. Advance Notice: Mailmark Reporting outage. Friday 28th May to Monday 31st May
      256. Advance Notice: Mailmark Reporting outage. Friday 28th May to Monday 31st May
      257. Advance Notice: Mailmark Reporting outage. Friday 28th May to Monday 31st May
      258. Advance Notice: Mailmark Reporting outage. Friday 28th May to Monday 31st May
      259. Advance Notice: Mailmark Reporting outage. Friday 28th May to Monday 31st May
      260. JICMAIL Clarification Bulletin on the new opt-out process and levy
      261. ACCESS NOTICE: The Royal Mail Case Study Incentive has launched
      262. Contract Monitoring for NPP1, APP2 and Regional Price Plan customers in 2022/23
      263. ACCESS NOTICE: The Withdrawal of the Responsible Mail Product while Working Towards A More Sustainab
      264. The Withdrawal of the Responsible Mail Product while Working Towards A More Sustainable Future
      265. UPDATE: Mailmark Direct Data – update on Predicted Delivery for Network Access Economy letters only
      266. The EU has formally granted data adequacy status to the UK
      267. ACCESS NOTICE: Mailmark Economy Advertising Mail Incentive
      268. ACCESS NOTICE: Letters and Parcels Tariff Change Notice
      269. Preparing customers for the implementation of dynamic baselines
      270. Mailmark Economy and posting Postcards and One Piece Mailers
      271. International Distribution Services Half Year Results Announcement
      272. Renewing our Incentives for 2023
      273. Royal Mail strike update
      274. Update on the implementation of Contract Change Notice 087
      275. Royal Mail strike update
      276. ACCESS NOTICE: Simplification of the Access Letters Contract - Contract Change Notice 093
      277. Extending the Early Access Slots Trial to March 2023
      278. ISBA opens second Origin consultation on a fractional advertiser contribution
      279. Our new Programmatic Mail Incentive launches today
      280. ACCESS NOTICE: Launching the Royal Mail Wholesale Programmatic Mail Incentive
      281. Disruptive Event in respect of higher staff absence in July 2022
      282. ISBA Advertiser Levy Consultation Report
      283. Withdrawal of Non-barcoded GLL and Parcels from January 2024
      284. Advertising Mail October to March Incentive Launched Today!
      285. Important update from the Royal Mail Quality of Service team
      286. Christmas 2022 Digital Stamp
      287. Withdrawal of Access 1400 and Non-barcoded Parcel and GLL Services
      288. Royal Mail strike update
      289. Royal Mail strike update
      290. Extending the Later Forecasting Trial to 31 March 2023
      291. Early Access Slots Trial Extension to January 2023
      292. IMPORTANT: Cyber Security Update
      293. ACCESS NOTICE: Retailer-Etailer 2023 Incentive launches today!!!
      294. Update on Disruptive Event in respect of severe weather in March 2023
      295. ACCESS NOTICE: Disruptive Event in respect of the King's Coronation Ceremony
      296. Quarter 4 22/23 Dynamic Baselines
      297. ACCESS NOTICE: Extending the Later Forecasting Trial to 31 July 2023
      298. Disruptive Event in respect of the King's Coronation Ceremony - FOLLOW UP
      299. Consultation on changes to the Postal Schemes
      300. The New King Charles Digital Stamp
      301. An introduction to Origin
      302. Discover the Circular Advantage of Mail
      303. ACCESS NOTICE: Retailer-Etailer 2023 Incentive launch
      304. Updates to the Mailmark Letters and Large Letters Specification
      305. Preparing customers for the implementation of dynamic baselines
      306. Extending the Programmatic Mail application deadline
      307. ACCESS NOTICE: General Large Letters and Parcels Tariff Change
      308. Royal Mail and CWU update
      309. National strike action dates formally notified by the CWU
      310. CWU cancels strike action planned for 16 February 2023
      311. INDUSTRIAL ACTION UPDATE: CWU NOTIFICATION OF BALLOT RESULT -
      312. Disruptive Event in respect of Severe Weather Mar 2023
      313. Roll Out of the Earlier Access Slots
      314. Update on Sleeved Yorks
      315. ACCESS NOTICE: Letters and Parcels Tariff Changes
      316. Introducing our new Environmental Guidance
      317. ACCESS COMMUNICATION: Royal Mail Quality of Service 2021-22
      318. Ofcom agrees 1 January 2022 is a non-service day
      319. ACCESS COMMUNICATION: Launching the revised Access Letters Contract Variation Process
      320. ACCESS COMMUNICATION: Invitation to feedback on the ALC Variation Request process
      321. ACCESS NOTICE: General Large Letters and Parcels Tariff Changes
      322. ACCESS NOTICE: Simplifying the ALC - Our Decision on Simplifying Labelling Requirements
      323. ACCESS NOTICE: Access Mail for RM, IG and E Postcode Areas
      324. ACCESS COMMUNICATION: Extending the Mailmark Economy Advertising Mail Incentive
      325. ACCESS COMMUNICATION: Trialing earlier Access Slots at Swindon IMC
      326. ACCESS NOTICE: Renewal of incentives and other incentives news
      327. ACCESS NOTICE: Simplification of the Access Letters Contract - Notification of Contract Changes
      328. Adding perfume to the restricted item list
      329. ACCESS COMMUNICATION: Reminder about Manual Mailmark eManifest and Barcode requirements
      330. ACCESS NOTICE: Access Tri-slots / Change to Trunking Service process
      331. Using Image Technology in Mail to Drive Online Behaviour and Consumer Engagement
      332. ACCESS COMMUNICATION: ‘Simplifying the Access Letters Contract’ consultation decision document
      333. ACCESS NOTICE: Changes affecting Letters, Parcels and C9 Premium agreements
      334. ACCESS NOTICE: Price changes for the Access Letters Contract from 4 January 2022
      335. ACCESS COMMUNICATION: SIMPLIFYING THE ACCESS LETTERS CONTRACT – OUR DECISION ON NOTICE PERIODS
      336. ACCESS NOTICE: Permitted Variances for 2022-23 / Dynamic Baseline Proposal
      337. ‘In flight’ Responsible Mail mailings after 4 January 2022
      338. ACCESS COMMUNICATION: Earn 5% postage credits when testing Mailmark Economy for the first time
      339. ACCESS COMMUNICATION: Royal Mail Quality of Service 2021-22
      340. ACCESS NOTICE: Royal Mail Wholesale update on Disruptive Events
      341. ACCESS COMMUNICATION: Simplification of the Access Letters Contract - update on contract change noti
      342. ACCESS COMMUNICATION: Update on contract change notice 087
      343. ACCESS COMMUNICATION: Extending scope of Testing & Innovation Incentives for Mailmark Economy
      344. CWU strike date notification
      345. Royal Mail decision on Access Letters Contract compensation measures consultation
      346. ACCESS NOTICE: Disruptive Event Notification in respect of Planned Industrial Action by CWU Grade Co
      347. Disruptive Event Notification in respect of Planned Industrial Action by CWU Grade Colleagues
      348. Update on Disruptive Event in respect of Extremely Hot Weather
      349. CWU Industrial Action ballot results
      350. ACCESS NOTICE: Disruptive Event Notification in respect of Extremely Hot Weather
      351. ACCESS NOTICE: Access Mail for RM, IG and E Postcode Areas
      352. ACCESS COMMUNICATION: Internet Explorer retiring and Agency Overlays
      353. ACCESS COMMUNICATION: Trialing Later Forecast Submissions
      354. ACCESS COMMUNICATION: ISBA Consultation on levy for cross-media measurement
      355. ACCESS COMMUNICATION: Launch of Royal Mail Consultation on the ALC Compensation Measures
      356. ACCESS COMMUNICATION: Early Access Slots Trial Extension to other Mail Centres
      357. ACCESS NOTICE: Access mail for the RM, IG and E Postcode Areas
      358. REMINDER: Internet Explorer retiring and Agency Overlays
      359. Simplification of the Access Letters Contract - update on contract change notice 087
      360. ACCESS COMMUNICATION: Earn 5% postage credits when testing Mailmark Economy for the first time
      361. Revenue Protection Engagement and Mailmark Reporting during CWU Industrial Action periods
    2. Updates
      1. Updates
      2. Updates
  7. Contact Us
    1. FAQ
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    3. Get In Touch
      1. Make An Enquiry
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  24. Christmas Cards 2018