Latest News
48-Way Sort Mech Letter Option

On 21 December 2017, we were pleased to inform you of the launch of a new optional sorting level under the Access Letters Contract.


On 5 January 2018 we wrote to customers to inform that for regulatory purposes we are required to provide 70 days' notice to customers to introduce Schedule 23, unless we have the consent of all our contract holders to make the change on a shorter notice period.


Despite the enthusiasm of much of the industry to adopt the 48-way sortation immediately, we have received an objection to introducing the Schedule on a shorter notice period.  Regrettably, this means that we are unable to accept any postings under the 48-way sortation until 26 March 2018. 


Therefore we have reissued a new change notice no. 40 (here).  This change notice supersedes the change notice that we issued on 5 January 2018, number 038.   


If you would like to adopt the change please contact your Account Director.

Changes to Price Tariffs from 26th March 2018

 We have announced price changes to our Access General Large Letter Services and our Wholesale Parcels services, as well as prices for the C9 Access Premium Agreement.

The changes shall take effect from 26th March 2018.

Full details of the price changes can be found here.

Re-allocation of postcode sectors to zones 2018
We have completed the annual review of the allocation of Postcode Sectors to Zones and there will be some movement of Postcode Sectors for the forthcoming financial year 2018/19. Consequently, we are changing the following profiles with effect from 26 March 2018:

a) the Royal Mail Zonal Posting Profile for 2018-19; and
b) the Urban Density Benchmark Profile for 2018-19.

The new profiles form part of the Access Letters Contract and the Wholesale Parcels Contract from 26 March 2018.

The re-allocation of Postcode Sectors to Zones requires a new release of the current version of the Access Selection Files. Release 27. It will be available to download from the Website from 5 February 2018 to come into effect for postings from 26 March 2018.

If you declare postings to us by Zone, you must use Release 27 for postings due for handover to us from 26 March 2018.  Release 27 is optional for all other types of customer declarations but we recommend its use as the most up to date postcode sortation file. You will need to advise your software supplier or IT department to effect its implementation.

A copy of the customer letter can be found here.

A copy of the Access Letters Contract Change Notice can be found here.

A copy of the Wholesale Parcels Contract Change Notice can be found here.

Renewal of Incentives & Publishing Incentives
Publishing Incentives

To welcome in the New Year we are pleased to announce the launch  of a new Publishing Volume Commitment Incentive on 2nd January 2018. Additionally, to benefit the publishing industry, we are extending the scope of our existing Business and Advertising Mail Testing and Innovation Incentives so that customers can test publishing mail.    

We have also set out full details at www.royalmailwholesale.com/publishing.

Renewal of Incentives
Since the introduction of the first Royal Mail Group incentive launched in April 2016, we have approved 182 applications and enabled customers to accrue c£4.2 million in postage savings from the c.153 million mailing items they have posted through the incentives. Thank you for your support in helping us deliver these benefits to you and your customers. We hope you will continue to encourage customers to reap the benefits of our incentives. To help you do this, we are pleased to confirm in the attached letter (here) the following:

We are renewing all of our incentives, enabling customers to apply for any one of the incentives up to 31 December 2018.
From 2nd January 2018 we are increasing the postage credit rates for all incentives.  The new rates can be seen on our website here (by following the link to the appropriate incentive).

We are decreasing the minimum volume eligibility level for the Advertising Growth Incentive from 250,000 mail items to 150,000.  

If you would like to discuss incentives with us, please do not hesitate to call your Access Account Director who will be happy to support you.
Mailmark poly-wrap large letter test
Over the summer we worked with mail producers and customers to promote the use of Mailmark services when posting poly wrap large letters by allowing customers to test their mail. A number of customers used the test facility. Results from testing show that where mail items are handed over to specification there are no issues with machine processing. We have identified some common issues that are impacting read rates:
  • Barcode quality - barcodes are smudged or bleeding of the print;
  • Barcode content and structure – do not meet the required specification;  
  • Opacity - being able to see text either through the poly wrap or paper that the barcode is printed on making it difficult to read barcode ; and
  • Mail piece design - the poly wrap seal is placed over the barcode. The additional poly wrap means that the image is blurred.

However because the number of mailings we tested was small (24) engineering were unable to draw any statistically valid conclusions. Hence we have decided to extend the testing period until March 2018. We will not charge certain adjustment charges on test mailings in specific cases:
  • Where IRP are unable to identify a clear specification failure, IRP will not charge “not machine processed” adjustment charges.
  • Where we identify clear failures to specification, IRP will charge “not machine processed” adjustment charges e.g. if the Mailmark barcode is over the poly wrap seem we will apply the adjustment charge.

The attached presentation (here) will be shared with Mail Producers and customers detailing how the test process will work. 

Should you have any questions relating to the testing process please speak with your Account Director.
Consultation on New Service Request Process
Royal Mail is consulting on making changes to the process we follow when responding to new access service requests.  This document outlines our proposed new process and explains the rationale behind the changes.  
We invite comments from our customers and other interested parties on the proposals in this document. The deadline for responses is 26th January 2018.