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Latest News
Mailmark poly-wrap large letter test
Over the summer we worked with mail producers and customers to promote the use of Mailmark services when posting poly wrap large letters by allowing customers to test their mail. A number of customers used the test facility. Results from testing show that where mail items are handed over to specification there are no issues with machine processing. We have identified some common issues that are impacting read rates:
  • Barcode quality - barcodes are smudged or bleeding of the print;
  • Barcode content and structure – do not meet the required specification;  
  • Opacity - being able to see text either through the poly wrap or paper that the barcode is printed on making it difficult to read barcode ; and
  • Mail piece design - the poly wrap seal is placed over the barcode. The additional poly wrap means that the image is blurred.

However because the number of mailings we tested was small (24) engineering were unable to draw any statistically valid conclusions. Hence we have decided to extend the testing period until March 2018. We will not charge certain adjustment charges on test mailings in specific cases:
  • Where IRP are unable to identify a clear specification failure, IRP will not charge “not machine processed” adjustment charges.
  • Where we identify clear failures to specification, IRP will charge “not machine processed” adjustment charges e.g. if the Mailmark barcode is over the poly wrap seem we will apply the adjustment charge.

The attached presentation (here) will be shared with Mail Producers and customers detailing how the test process will work. 

Should you have any questions relating to the testing process please speak with your Account Director.
Consultation on New Service Request Process
Royal Mail is consulting on making changes to the process we follow when responding to new access service requests.  This document outlines our proposed new process and explains the rationale behind the changes.  
We invite comments from our customers and other interested parties on the proposals in this document. The deadline for responses is 26th January 2018. 

Royal Mail and the CWU have jointly appointed a mediator

We are pleased to be entering a new phase of talks. Our priority is to reach agreement with the CWU. We are committed to using the mediation process to do just that.


During this process it's business as usual.  


For more information go to royalmail.com/latest-news

Access Letter Contract price changes 2018

We have published the new prices for the Access Letters Contract coming into effect from 2 January 2018.

You can find all of the new prices here.


More information about the price changes


We considered carefully the changes to non-compliance charges and amongst the changes, we are pleased to confirm the withdrawal of five and reductions to eight. 

For more details, see here

Urban Density methodology - change notices

On 5 September 2017 we published a decision document on making a change to the way we measure Urban Density under National Price Plan One (SSCs). The change applies to the Access Letters Contract and the Wholesale Parcels Contract and comes into effect from the start of the next financial year, 26 March 2018.  Change notices can be found here (for letters) and here (for parcels)

Unlocking value from Advertising Mail
For over a year we have been working with the key trade bodies and the mailing industry to develop a Joint Industry Committee (JIC) for mail. The DMA explains the benefits it believes a JIC will offer its members (see here). We too believe it will offer advertisers and the mail industry great value and are delighted to report on how we can make this happen. Please read our letter (here) for further details on the changes we need to make to unlock the benefits JIC can provide. Our change notices can be found on the contracts page (here) and the User Guide page (here).
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