Latest News
Mailmark poly-wrap large letter testing
We are working closely with customers to improve the barcode read rate performance of Mailmark poly-wrapped large letters. To continue the progress made in resolving this issue we are extending the period of testing poly-wrapped large letters until 30 June 2019.


The attached letter explains the results of the testing activity so far and how customers may participate in the testing going forward.

Access Mail for GY & JE Postcode Areas
To improve efficiencies within our delivery network, we are changing the circulation of Access mail for the GY & JE Postcode Areas from Dorset Mail Center to Nottingham Mail Center with effect from 30 July 2018.


Please find attached a letter explaining the change and announcing the release of a new CFL file.

Making GDPR an opportunity for mail

GDPR is designed to revise the collection, use and retention of personal data. Whilst many changes will be introduced, using mail more will help you strengthen your customer relationships.


Download our free guide to help you turn GDPR into an opportunity.


Our GDPR incentive proposes 12 ways your customer can use mail to communicate to their customers in a post GDPR world. New mailings/tests will qualify for the testing and innovation incentive.


Download the GDPR incentive proposition.

Setting up Mailmark participants and Supply Chain IDs

Since June 2017, we have been discussing with you how best to resolve non-compliant supply chains that were set up pre-June 2017.

We have listened and considered all customer comments and concerns to guide us in developing solutions that make it easier to use Mailmark. In March 2018, your account director shared with you a final draft of our solutions.

The attached letter confirms the way we will work with customers on creating new supply chains which we have formalised into a guidelines document that we have today published on the Mailmark page of our website.

New E-Invoicing Facility
We are introducing a new facility which will enable you to receive your invoices in an electronic format. The new facility, which is completely optional for customers to sign up to, will give you the ability to access your invoices from a secure online portal. 


The new facility will go live for full implementation from 27th August 2018.  However we are offering customers to test the facility before this date.


You will find full details in the attached customer letter, customer presentation and change notice.

If you have any further queries please contact your Account Director.     

Agency Customer Contracts – New Online Application Facility

We are making improvements to the current agency customer contract application process.


In an effort to make the application process more efficient, we are introducing an online application facility that will simplify the process for you and your customers.  The new facility will go live from 2nd August 2018.


Find attached a customer letter which explains the changes.

The contract change notice number 41 which details the changes being made to the Access Letters Contract and Schedule 17 can be found here.