Latest News
Renewal of Incentives
Since the introduction of the first Royal Mail Group incentive launched in April 2016, we have approved 182 applications and enabled customers to accrue c£4.2 million in postage savings from the c.153 million mailing items they have posted through the incentives. Thank you for your support in helping us deliver these benefits to you and your customers. We hope you will continue to encourage customers to reap the benefits of our incentives. To help you do this, we are pleased to confirm in the attached letter (here) the following:

We are renewing all of our incentives, enabling customers to apply for any one of the incentives up to 31 December 2018.
From 2nd January 2018 we are increasing the postage credit rates for all incentives.  The new rates can be seen on our website here (by following the link to the appropriate incentive).

We are decreasing the minimum volume eligibility level for the Advertising Growth Incentive from 250,000 mail items to 150,000.  

If you would like to discuss incentives with us, please do not hesitate to call your Access Account Director who will be happy to support you.
Mailmark Reporting updates
We have added a new page to the website where we plan to communicate all changes to the Royal Mail Mailmark Reporting functionality.    Please see here.

There is currently a video available demonstrating the new unmanifested reporting functionality.
Changing the way customers present poll cards
We have sent a Pre-advice Access notice: Changing the way customers present poll cards.

Please see a copy of the attached notice here.

The new Poll Sort price will be the same as the Trayed Mailmark price:  22.759p

Please speak to your account director if you have any questions.
Mailmark poly-wrap large letter test
Over the summer we worked with mail producers and customers to promote the use of Mailmark services when posting poly wrap large letters by allowing customers to test their mail. A number of customers used the test facility. Results from testing show that where mail items are handed over to specification there are no issues with machine processing. We have identified some common issues that are impacting read rates:
  • Barcode quality - barcodes are smudged or bleeding of the print;
  • Barcode content and structure – do not meet the required specification;  
  • Opacity - being able to see text either through the poly wrap or paper that the barcode is printed on making it difficult to read barcode ; and
  • Mail piece design - the poly wrap seal is placed over the barcode. The additional poly wrap means that the image is blurred.

However because the number of mailings we tested was small (24) engineering were unable to draw any statistically valid conclusions. Hence we have decided to extend the testing period until March 2018. We will not charge certain adjustment charges on test mailings in specific cases:
  • Where IRP are unable to identify a clear specification failure, IRP will not charge “not machine processed” adjustment charges.
  • Where we identify clear failures to specification, IRP will charge “not machine processed” adjustment charges e.g. if the Mailmark barcode is over the poly wrap seem we will apply the adjustment charge.

The attached presentation (here) will be shared with Mail Producers and customers detailing how the test process will work. 

Should you have any questions relating to the testing process please speak with your Account Director.
Consultation on New Service Request Process
Royal Mail is consulting on making changes to the process we follow when responding to new access service requests.  This document outlines our proposed new process and explains the rationale behind the changes.  
We invite comments from our customers and other interested parties on the proposals in this document. The deadline for responses is 26th January 2018. 

Royal Mail and the CWU have jointly appointed a mediator

We are pleased to be entering a new phase of talks. Our priority is to reach agreement with the CWU. We are committed to using the mediation process to do just that.

During this process it's business as usual.  

For more information go to royalmail.com/latest-news