Statement of Process
If our current services do not meet your needs, Royal Mail Wholesale can work with you to create a new service or variations to the existing agreements.
The first step is to contact Royal Mail Wholesale's Service Development team so your requirements can be discussed in more detail.
Preliminary discussions are beneficial to ensuring that the product specification we develop are in line with the service you envisage. When the request is ready to be formalised you need to complete an Access Request Form. For multiple requests, you need to complete a separate application form for each access product or service required. Joint development of the request form will assist the overall process.
If the application is successful we will try our best to provide the indicative terms and prices within 3 months of submission of your application. Where this is not possible we will inform you, providing the reason for the delay and agree an extension for when the terms will be provided.
It is important you provide us with sufficient information to determine the costs for the service. In the case of mainstream mail processing activities of sorting, transport and delivery, costs may include some or all of the following:
- Revenue protection;
- Handover (receiving your post into Royal Mail's system);
- Account billing;
- Customer complaints;
- Contract management;
- Implementation and set-up costs;
- Systems development;
All information provided to Royal Mail Wholesale will be treated in strict commercial confidence. Once a contract is signed, Royal Mail must notify Ofcom and make the service available to the postal market generally.
If you have any queries about new service development or variations or need help completing the Access Request Form please contact Royal Mail Wholesale's Service Development team.