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Royal Mail Mailmark®
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A service bringing mail, technology and business information together

Mailmark® is a Royal Mail service that integrates mail with technology and business intelligence. It uses barcode technology to enable detailed reporting on mail performance, including:

  • Batch-level insights: Predicted delivery dates, volumes, and performance metrics.
  • Item-level error reporting: Identifies issues with individual mail items.

It is designed for high-volume, machine-readable mail, offering tools for businesses to analyse and optimise their mailing operations.

Accessing your Mailmark reports

Mailmark reporting is available to customers in two forms:
 

1. PDF reporting - we provide, upon request, Mailmark customers with details of the performance of their mailings through provision of a PDF file. We have developed a user guide to assist customers with:

  • requesting Mailmark PDF reports;
  • understanding those reports; and
  • identifying opportunities to collate reports through an existing common Participant ID.


2. Mailmark Direct Data transfer service -  this provides Mailmark customers automatically with supply item data on all your Mailmark items. We have set up a dedicated Mailmark Direct Data page at which you will find some useful technical specifications.

Mailmark specifications

Mailmark adjustments

Other useful guides and documents

Test Processes

Automation and Mailpiece design



Send poll cards using Mailmark

Customers wishing to send poll cards using the Mailmark service must send examples of the poll cards to be accredited by us before they post them.  In our Quality Assurance process, we check the poll cards for the following:

  • The physical design passes our mail processing test

  • The Mailmark barcode can be read by our machines

  • The address accuracy and positioning

  • The DPS allocation and accuracy

You must complete a Mailmark Poll Card Quality Assurance application form and send it with 200 fully addressed sample poll cards to the address detailed on the application form. Applications will be processed within 10 days.