We are pleased to announce the launch of the formal consultation seeking Wholesale customers’ views on the Access Letters Contract (ALC) clauses relating to the D+2 Service Standard compensation measures. Running until 24 June 2022, you can access the full consultation document here.
As part of our review and simplification of the ALC, in September 2020 we launched a consultation seeking customers’ views on a number of key commercial and operational improvement opportunities within the ALC.
Following feedback received from customers via a workshop held in March 2020, as part of the consultation we asked customers to provide feedback on the existing compensation measures in the event of Royal Mail failing to achieve the contractual performance target in respect of D+2 mailing items, as contained in Schedule 2 of the ALC.
We issued our decision on the above-mentioned consultation in August 2021, and specifically in relation to the compensation measures we said that we would review these in a separate exercise, outside of the contract review.
Accordingly, the purpose of this consultation is to seek your views on our proposals in relation to the compensation measures in Schedule 2.
To assist customers further with understanding how the two proposed options will be implemented in practice, we also provide a spreadsheet which breaks down the compensation percentages and amounts which would be awarded for each 0.1% service level failure below the proposed compensation threshold.
We value your views and want to ensure they are considered carefully as part of this review. Therefore, we encourage you to send us your views by 24 June 2022. Please send your feedback to Ravi Chauhan (Access Contract Manager) at email@example.com.
Following the closing date for comments, we intend to consider the responses with a view to finalising our proposals and sharing these with you in the form of a response document by August 2022. During this period of dialogue, Royal Mail will seek to engage with all customers directly wherever possible to ensure a full understanding of their views.
If you have any queries regarding the consultation and its proposals please contact your Account Director.