On 25 April 2022 following feedback from the industry, we opened up a trial enabling customers to submit their reforecast up to 20:00 on each Working Day, as opposed to the current cut-off time of 16:00. The purpose of the trial is to assess whether the additional window of time supports customers in preparing a more accurate reforecast, and consequently Royal Mail to adjust its operational resource the evening before handover of mail.
Since the first customer was onboarded in July 2022, we have seen some improvement in forecast accuracy from the 20:00 reforecasts. However, feedback received from customers suggests a little more time is required to refine processes and further improve accuracy. We have therefore decided to extend to the end of July to allow time to assess whether further improvement is possible.
If you would like to participate in the trial speak with your Account Director. Your Account Director will also provide you with the trial terms upon your request to participate.
For those customers who are already signed up to the trial you will shortly receive a variation agreement for you to sign to give effect to the extension.
We thank you for your ongoing support and feedback on this particularly important subject area. Of course, we will update the industry on the outcomes of the trial in due course.