Our contracts and user guides provide clear guidance about the procedures and presentation requirements for handing over your mail to us. Compliance with the guidance is important to ensure we are able to process your mail efficiently.
If the mail you give us does have errors then this costs us more to handle. In such cases we can raise adjustment charges or take other appropriate action as set out in your contract.
Our price lists provide details of the adjustment charges we apply for non-compliances under each of our contracts.
If you choose to use our Mailmark option, visit our Mailmark page which provides some useful for customers on how we apply adjustment charges.