• User Guides

The Access User Guides form part of the terms and conditions under which we do business with our customers.

Each User Guide sets out comprehensive and detailed requirements that a customer needs to meet to use Royal Mail Wholesale services.
To enable improved navigation within the complete User Guide please click on the 'Bookmark' tab once downloaded.

Download Access User Guides

You will also need Acrobat Reader to read these documents, which is available free of charge from the Adobe website, which you can access by clicking the link on the left.

Files attached to the appendices of the User Guides can also be found in 'Other Useful Guidelines' below.

Other Useful Guidelines:

Amendment Notices

From time to time it is necessary to update sections or appendices of the User Guide. In order to manage this efficiently for our customers we will provide User Guide Amendment (UGA) notices which detail the enhancements relevant to the specific section on appendices of the current User Guide. The latest UGA's will be numerically listed below. All UGA's will be included in the next update of the User Guide. Tracked changes are shown where appropriate.
If you require information relating to previous UGA's please contact your Account Director.