It is a requirement of entering into a access agreement that accessors use specified interfaces into Royal Mail systems. These interfaces are not necessarily Royal Mail property and may be being provided to Royal Mail from time to time by various external software agents or suppliers. These agents or suppliers may also offer other unconnected services for sale within the mails market. Royal Mail does not sponsor, endorse or take any responsibility for any other services provided by these software suppliers.

Links to other sites

This website includes links to other sites. We make every effort to provide links to high quality, reputable sites but we’re not responsible for their privacy practices or, site content, or the services they offer.


Telephone calls

If you call any of the customer service telephone numbers quoted on this website, or use any of our ‘Phone me’ services, we may record your call.  These recordings are used for training and quality control to ensure that we continuously monitor and improve our customer service standards.