In Royal Mail Wholesale we hold a lot of customer information and we take its security very seriously. We always ensure that we don't inadvertently give any commercially confidential information to other parts of the Royal Mail Group or to our other customers.

As part of the Royal Mail Group we are regulated by Ofcom. Their Regulatory Conditions (previously known as Our Licence) ensure that all companies who access the Royal Mail delivery network via Royal Mail Wholesale are treated fairly and equally - and can be certain of confidentiality.

The Regulatory Conditions include sections about various aspects of the way we do business - to which we must adhere.

For more information on these conditions, please see Ofcom's 2012 Review document below.

Available to download

• Decision on the new regulatory framework
• Investigations of Allegations of Non-Compliance Document