Privacy Policy

We know that your privacy is very important to you. We make it our business for it to be as important to us.

We aim to be as clear as possible about how and why we use information about you on this website. If your questions are not fully answered by the information below, please contact us. We’ll be happy to help.

In order to make this information easier to read, we have organised it into a series of headings. 

Our guiding privacy principles

Compliance with the Data Protection Act 1998 underlies all of our personal information privacy practices. We also have a set of guiding principles which govern how we use the information that we collect about you on this website. These principles are:

  • We aim to continuously improve our website for you.  We use information about you to help us to do this.
  • We give you control over the information that we hold about you, who is allowed to see it and how it is used.
  • We will not use your information for any other reason unless you specifically allow us to by choosing to select the opt in boxes on our registration form.
  • We take all reasonable care to safeguard your information through security policies and secure business processes.

Why we collect information about you

  • To enhance or improve your experience on our website. When you indicate your preferences through our registration forms or through your use of our site, we will use this information to personalise the site to better meet your needs.
  • To provide you with information about products and services that we, or third parties we have carefully selected, believe will be of interest to you. We will only do this with your consent. You give us your consent by choosing to opt in on the registration form. You can change your mind and remove or add your consent at any time by contacting us to deactivate your account.
  • To keep your information secure. To minimise the risk of unauthorised access to your information, we use some of your information to authenticate you when using the website and our customer service helpdesk.

How we collect information about you

We collect information from you in three ways:

  • Directly from you. We’ll ask you for information about yourself in our registration form.
  • From what you do on our site. This can show us for example which services you use most and least. We will use this information to personalise the site to better meet your needs and, where you have given us your consent by choosing to opt-in on the registration form, to provide you with information about our services we believe will be of interest to you.

Who sees your information?

The information we collect through our website will only be used within the Royal Mail Wholesale. 

Sometimes we’ll share your information with carefully selected third parties outside the Royal Mail group. We may do this for the following reasons:

  • To provide you with a service. Some of our services are provided in conjunction with our business partners, and we’ll need to disclose your information to them to provide you with the services. We make it clear in the terms and conditions for each service whether information will be passed to third parties or not.
  • To provide you with information about special promotions and offers. If you have given your consent by choosing to opt in, we may share some of your information with carefully selected third parties so that they can provide you with information about products and services that may be of interest to you.
  • To protect the Royal Mail group or others. We may share your information with third parties when we believe it is necessary to comply with the law or protect our or another person’s rights, property, or safety. This includes exchanging information with third parties to protect against fraud and reduce payment risks. Your information may be processed outside the European Economic Area (EEA) where privacy laws may not provide protection to the same level as in England, but if so, we ensure that the processing is carried out to standards equivalent to our own.

We will only deal with third parties that we trust to act in our customers’ best interests and who treat our customers’ information with the same stringent controls that we apply ourselves.

How long do we keep your information?

We will keep your information on our website until you choose to have your information removed by contacting us and asking to have your account deactivated. Or until we feel that it is no longer relevant through inactivity.

In particular:

  • We will keep your information that’s necessary for us to provide you with a service you have requested or purchased through this website for as long as it takes us to provide that service
  • We will keep your contact details for as long as we have your consent.
  • We will keep other information about you if it is necessary for us to do so to comply with the law

Maintaining the information we hold for you

You can be deleted from this website’s databases by contacting us and requesting we deactivate your account.

Please note, we can only delete information about you that we don’t need to hold for legal reasons. (i.e. the type of information described in the last two bullet points under “How long do we keep your information?”).

You can request details of all the information Royal Mail holds about you, including on this website’s databases, by contacting the "Data Protection Act Services Team" at Royal Mail. They will send you an application form which you should complete and return. The charge for this service is £10 for each request. You can contact "the team" by writing to:

Information Rights Team, (Data Protection Act), Royal Mail Sheffield, 4th Floor, Pond Street, Sheffield, S98 6HR

You can of course request at any time that we correct any information we hold about you.

A note about opt ins

You can allow us to provide you with information about products and services that we, or third parties we have carefully selected, believe will be of interest to you. We will only do this with your consent. You give us your consent by choosing to opt in on your registration form.

Please note:

  • When you choose to opt in through this website, this opt in will only apply to the information stored about you on this website’s databases. If you have provided information to a business in the Royal Mail group through another channel, the use of that information will not be affected by the opt ins you select on this website.

Please also note that the opt ins on this website cover all information sent to you, including by email and/or SMS text message.

A note about personalisation

At the moment we do not personalise the site based on your previous activity. We may introduce this feature in the future. However, we do use information collected through the Website Analytic cookie to provide you with information about our products and services we believe will be of interest to you. We only do this with your consent. You give us this consent by choosing to opt in on the registration form.

Keeping your information secure

We know that your privacy is very important to you and that you take the security of your information seriously.

We’ve implemented technology and security policies, rules and measures to protect the personal information we have under our control, both on and off-line, from improper access, use, alteration, destruction and loss.

Here are some of the ways we protect your information:

  • Access to our online services is protected by something called SSL 128 bit session encryption. Encryption is the process through which sensitive information is scrambled before it is transmitted so that it remains private even if it is intercepted. 128-bit encryption is the strongest encryption currently used commercially. However, unless your Internet browser supports 128-bit encryption you will not be able to take advantage of this level of security. (See the How you can help keep your information secure. section below).
  • Off-line, your information is kept securely in our databases and offices. We only allow our employees and trusted contractors access to your information, and then only if they need it for a specific authorised task. The computers on which we store your information are kept in a secure environment.

We will take all reasonable steps to protect your information, but data can never be guaranteed 100% secure. Please note that we will not be liable for any breach of security unless we have been negligent.

How you can help keep your information secure

As you would expect of us, we will take all reasonable measures to ensure that the information you provide through our website is held and managed securely. However, there is a lot that you can do to help keep your information safe - not just on our website, but whenever you provide information online.

Here are some simple ways you can improve the security of your information:

Use a strong password
Read our advice on choosing a strong password. This will help you choose a password that will be difficult for other people to guess but easy for you to remember.

Keep your password private and secure
Your password is a key to your personal information and online identity. Don’t tell anyone your password or write it down. If you are concerned that somebody else knows your password. We recommend that you change your password from time to time.

Use a secure browser
Modern browsers are more secure than older versions, so always keep your browser up to date. If you browse with Internet Explorer, set Windows to update itself automatically to keep your private data safe.

Cookies Policy

Cookies are small text files stored in your computer browser when you access most websites on the internet. We will use two types of cookies:

Session cookies: these expire when you close your browser and do not remain on your computer.

Persistant cookies: these are stored in the longer term on your computer. They are normally used to make sure the site remembers your preferences. (this Website) uses cookies in order to make it easier to use and to support the provision of relevant information and functionality to you. Cookies also provide us with information about how this Website is used so we can keep it is as up to date, relevant and error free as possible. Further information about the types of cookies in use on this Website is set out below.

By using this Website you agree to the use of cookies. Please note that certain cookies may be set the moment you start visiting this Website. These will be session cookies on your first visit to this Website. If you continue to use or revisit this Website then persistent cookies of the types described below will be served. You can choose to manage the cookies we use on this Website through your browser settings at any time. For more information about how to do this, and about cookies in general, you can visit

Please note that preventing cookies is likely to impact the functionality or performance of this Website, or prevent you from using certain services provided through it. If you choose to prevent cookies, we cannot guarantee access to the services provided through this Website or be sure how this Website will perform during your visit. Preventing cookies will also affect our ability to update this Website to cater for user preferences and improve its performance.

The types of cookies we currently use on this Website are set out below.  The cookie categories are based on the category definitions contained in the International Chamber of Commerce UK Cookie guide. 

Cookie Category


Strictly necessary

Strictly necessary cookies are essential to enable you to move around this Website and use its features and/or services. These cookies allow this Website to provide services at the request of users.

This Website use strictly necessary cookies to:

  • Identify you as being logged into this website


Performance cookies allow us to update this Website to cater for Website user preferences and improve performance. They collect information about how this Website is used, e.g. which pages users visit most often and where error messages are delivered. These cookies don’t collect information that identifies individuals. All information is aggregated and therefore anonymous.

This Website uses performance cookies to:

  • Provide statistics on how this Website is used (including selections that you have made and goods and services that you have viewed, during your use of this Website)

  • Gather non-user specific technical data regarding usage of this Website and provide statistics on how our website is used


Functional cookies allow this Website to remember choices you make, e.g. your user name, log in details and language preferences and any customisations you make to Website pages during your visit. They are necessary to provide features and services specific to individual users.

This Website use functional cookies to:

  •  Identify you as having consented to use of cookies by  this Website

  •  Show you when you're logged in to the website

  •  Where selected by a user, provide enhanced log-in  functionality (keeping users logged in despite  navigating away from the Website)