Quality of Service

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Royal Mail's regulatory conditions require us to measure quality of service from handover to Royal Mail at inward mail centre's through to the final delivery address. Measurement is carried out by an independent research company using a combination of posting and recipient panelists and Radio Frequency Identification (RFID) devices.

Please also refer to our FAQs on Quality of Service.

Downstream Access Products Actual Quarter 2 Results 2011/12 (Periods 4-6)