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We like to keep things as simple as possible for our customers, so trading with Royal Mail Wholesale is carried out electronically.
Our E*Pro system provides the basic functionality for submission of Access posting details. RMW also uses a system called DocketHUB, which provides additional functionality for submission of information required prior to posting.
Available to download (E*Pro):
*Note 1: The Service Status List document above provides a single point of reference for the current list of all access services and there corresponding EPro and SAP codes, which customers who have signed up to the appropriate contract can use.
*Note 2: This list now includes new service codes that will become available from 2nd April 2012
Available to download (DocketHUB):
These downloads have been zipped. For more information on zip files follow the link to the left.
Systems and Support
The Database files you need to sort your address data into the correct Access service is free of charge and can be easily downloaded.
A summary presentation on the use of DocketHUB is available for all new customers and further support is provided by e-mailing the DocketHUB support team.
A summary presentation on the use of E*Pro can also be provided to all new customers in addition to the self-help menu. Royal Mail Wholesale can answer any queries you have but we are unable to provide additional training beyond that provided prior to signing an Access Agreement.
For further contact information see our contacts page.
