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User Guides
A User Guide forms part of the terms and conditions under which we do business with our customers.
Each User Guide sets out the detailed requirements that a customer needs to meet to use Royal Mail Wholesale services.
Download Access User Guides
You will also need Acrobat Reader to read these documents, which is available free of charge from the Adobe website, which you can access by clicking the link on the left.
Standard/Premium User Guide:
User Guide Amends
The latest UGA is listed below, all amendments will be included in the next update of the User Guide. Tracked changes are shown where appropriate.
Other Useful Guidelines:
Mail Extraction User Guide:
