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What systems will I have to use?
To trade with Royal Mail Wholesale you will use Royal Mail’s electronic docketing system E*Pro and a system called DocketHub, which is hosted by Mosaic On-Line Systems. There are no paper-based alternatives.
What do these systems do?
E*Pro: Accepts upload data details of customers’ bulk mailing for posting on any one day and translates these into manifests showing the mail to be received at each mail centre. Any changes made to a manifest, e.g. notification of exceptions, adjustments made as a result of non-compliance or Revenue Protection sampling activity, are tracked in E*Pro and presented to the poster as adjustments to the original upload.
DocketHub: Allows customers to book access slots at mail centres and notify Royal Mail of the drivers and vehicles expected at mail centres. All customers must forecast in advance the volumes of mail expected at each mail centre by service to allow Royal Mail to process the mail efficiently and effectively. Exceptions information is also uploaded into DocketHub and passed to E*Pro as adjustments to the daily mailing.
Why do I have to use two systems?
E*Pro is a legacy system that was designed for Royal Mail electronic dockets before Access services existed. It has been modified to provide the basic functionality for Access traffic. Additional functionality which cannot be easily built in E*Pro is provided by DocketHub, a bespoke application.
Do I have to deal with Royal Mail Wholesale electronically or can I use paper dockets?
Electronic submission of mailing data is required for all Access postings to enable low costs for customers and Royal Mail alike. There is no manual option.
Will I have to buy any software?
No. The software needed to trade with Royal Mail Wholesale is available to download free-of-charge from www.royalmailwholesale.com
Does Royal Mail Wholesale provide any training?
A presentation on the use of DocketHub is provided for all new customers and support is provided by e-mailing support@dockethub.com. As E*Pro has a self-help menu, Royal Mail Wholesale does not supply training beyond that provided prior to signing an access agreement.
Who do I contact to test my systems interface?
Once you have been issued with an account number, contact the E*Pro Support Team on 01246 214394.
What are the timescales for the docket upload?
Dockets have to be uploaded between 12.00 midnight and 3.30am, with final confirmation of a docket made by 6.30am.
Why must I sign off my daily Client Report?
Royal Mail adjusts the declared posting information according to what it actually receives and makes adjustments where necessary to the information provided by the customer. The customer is informed of any changes and asked to provide agreement to these adjustments before their mail is released for processing. The sign-off is an acknowledgement that the billing adjustments have been authorised by the customer.
Who are my key contacts?
Downstream Access Central Control (DSACC) for operational issues
Tel: 0208 172 7616
Royal Mail Financial Services Centre for invoice enquiries
Tel: 08457 950 950
Contact your Wholesale Customer Account Manager for general queries.
Contract queries
Please contact the Contracts Team by visiting the contact us section of this website.
