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How does Mixed Weight work?
We have designed an interim solution for Mixed Weight that will work by way of our customers uploading their Mixed Weight posting details via DocketHub, rather than via E*Pro. This means our customers will create a separate discrete manifest for their Mixed Weight postings that will be uploaded to DocketHub and all other non-Mixed Weight postings will be uploaded to E*Pro in the usual way. The Mixed Weight manifest will declare a container of mailing items of the same format by the number of items in each weight band, and for zonal postings, this will also be by each zone within each weight band. DocketHub will translate this manifest into a format that can be accepted by E*Pro that breaks the container ID into the three weight bands and creates three separate containers in order to price the items.
Can I post Mixed Weight on my existing account(s)?
No. You will need to have separate accounts set up if you wish to post using the Mixed Weight specification. This account set up will be undertaken once you have signed the Mixed Weight schedule.
Are there any additional fees for using the Mixed Weight specification?
No. The Mixed Weight service has been developed to make Access even better for our customers and we will not be charging additional fees on top of the standard postage rates.
Why can’t I mix formats in Mixed Weight containers?
Our operational process differ according to the format of an item, e.g. a 100g letter is processed differently to that of a large letter at 100g or likewise a packet at 100g, so to combine these three items x 100g in one container would prevent Royal Mail from processing the items efficiently and may create a delay to the delivery of the service.
I am an existing Access customer – will I need a new agreement?
Existing Access customers won’t need a new agreement. However, customers wishing to use this service will need to sign a Mixed Weight schedule before a start date can be agreed. As always, please talk to us about the relevant lead times for your first posting.
Can I move all my current packet and large letter postings to Mixed Weight?
This service is for Mixed Weight postings only. Regular non-Mixed Weight postings are to be made under your usual accounts and uploaded via E*Pro.
How will I be billed if I am uploading my posting details into DocketHub?
The DocketHub system will break each Mixed Weight container down into ‘pseudo’ containers, by weight band (thereby creating up to three ‘pseudo’ containers). DocketHub will the transfer the ‘pseudo’ container information into E*Pro for standard billing procedures to take place.
What are the benefits to customers?
Customers have the opportunity to benefit from more efficient mail preparation, as they will in most cases reduce the number of mail containers they use, i.e. instead of presenting three separate containers for a single selection, these are combined within a single container.
What do I do if my Mixed Weight posting also contains non-Mixed Weight containers?
There will, on occasion, be instances whereby a posting includes both Mixed Weight and non-Mixed Weight containers. The DocketHub system will allow the upload of such containers. However the Mixed Weight service must not be used to upload postings that are not intended to be Mixed Weight.
Where can I find out more about posting using the Mixed Weight service?
For more information please speak to your Access Account Director.
If the answer to your question is not here then please email us by clicking on the link at the top ofthe page or visiting the contacts section.
