| Log In | |
|
Do I have to print a Customer Access Indicator on my mailing item?
Yes. The Customer Access Indicator is one part of the mailpiece indicia (the other is the Royal Mail Access Indicator, often known as the ‘S block’). The design of the Customer Access Indicator must be approved by Royal Mail Wholesale and be clearly visible on every downstream access mailing item. A correct and legible indicia is the means by which we identify the sender. We need to be able to relate the Access Indicator - which contains the Access Licence Number - to that of the contract holder’s Access Indicator. These elements of the indicia uniquely identify the sending customer of Royal Mail Wholesale. Without this identification we cannot readily, if at all, resolve billing, presentation or other important issues like damage, mis-sorts or fraud.
How do I obtain the ‘S block’ design template?
You can download the new ‘S block’ from the Royal Mail Wholesale website. You will need to register on the website and input your Condition 9 PPI number and key details. If you do not have these details, contact:
Royal Mail Wholesale technical helpline
Can I change my branding/customer logos
for the customer indicia design for different mailings?
Yes. You can have up to five approved Access indicia at any one time. Each must be pre-approved by the Royal Mail Wholesale commercial team. This is to allow Royal Mail Wholesale to ensure our sorting machines and operational colleagues can correctly identify your Access Indicia, so as to avoid unnecessary delays to your mail. Each design is tested on our machines in a trial environment and so you will need to allow time for us to approve your proposals, which can take up to eight weeks. To avoid problems in relation, for example to unauthorized use by a third party, the Customer Access Indicator that you propose must be a registered trademark.
What about the positioning of the Access indicia
and address labels for packets?
We want to be able to process your mail as efficiently as possible so the positioning and visibility of the Access indicia is important. The indicia positioning templates are there to help you position the Access indicia correctly on letter format mailing items and, as the Access commercial market grows, packets are now very much part of Access daily postings. Please make sure that you let your Access Account Manager know in advance when it may not be practical to position the Access indicia as shown in the indicia positioning template, for example this may be due to the dimensions of the packet. We will be happy to discuss your requirements. This way we can ensure the Access indicia is positioned correctly to avoid delay or any incorrect surcharges being raised.
Does the Access indicia always have to be black on white?
No. But you must always ensure there is a strong contrast between the Access indicia and the background of the mailing item. This is to ensure our sorting machines can detect address and payment details and that the Access indicia is visible so we can clearly see payment has been made. It is acceptable for dark, strong colours to be used. If you wish to use a negative Access indicia, you must have this approved (by the Royal Mail Access Account Manager) before using it to ensure it will be correctly recognised by our machines and operational units.
If the answer to your question is not here then please email us by clicking on the link at the top ofthe page or visiting the contacts section.
