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Contracts and Agreements
For new customers wishing to open an account with Royal Mail Wholesale, by entering into a Contract.
Products and Services
Advice on existing products and services for new or existing customers.
User Guide
Questions about the Royal Mail Wholesale User Guide for new or existing customers.
Charlotte Marshall
Tel: 07725 200286
E Mail: charlotte.marshall@royalmail.com
Available 9 a.m. - 5 p.m. Monday - Friday
New Product/ Service Development
Requests for new product/service development.
Mike Haskins
Tel: 07889 075907E Mail: mike.haskins@royalmail.com
Available 9 a.m. - 5 p.m. Monday - Friday
Operational issues
Please use your individually provided contact numbers.
Available 7 a.m. - 7 p.m. Monday - Friday , and 7 a.m. - 4 p.m. Saturday
Billing enquiries
Invoice or billing enquiries for existing customers.
Finance Service Centre, London
Tel: 0845 6003996
Available 9 a.m. - 5 p.m. Monday - Friday
Supplies
Ordering of mailbags/trays/labels/bag ties/other consumables for existing customers.
Tel: 020 8172 7626E Mail: DSACC@royalmail.com
Available 8 a.m. - 4 p.m. Monday - Friday
Technical assistance
Access Database/Walksort databases.
Technical helpline:
Tel: 0207 3713727
Customer Final Label database.
Charlotte Marshall
Tel: 07725 200286E Mail: charlotte.marshall@royalmail.com
Software accreditation.
Charlotte Marshall
Tel: 07725 200286E Mail: charlotte.marshall@royalmail.com
E*Pro Customer to call into DSACC to raise the query through IT Helpdesk.
E*Pro helpline
Tel: 020 8172 7616
All Available 9 a.m. - 5 p.m. Monday - Friday
DocketHub.
DocketHub helpline
Tel: 0190 3523097
Available 8 a.m. - 6 p.m. Monday - SaturdayE Mail: support@dockethub.com
General enquiries
Tel: 020 7250 2123
Available 9 a.m. - 5 p.m. Monday - Friday
