Royal Mail Responsible Mail™

Responsible Mail provides an opportunity for Royal Mail Wholesale customers to benefit from price incentives when posting more environmentally friendly, addressed Direct Mail items. These items must comprise a largely uniform message with the purpose of promoting the sale or use of products or services or to encourage contribution to or support of a cause.

There are two levels of Responsible Mail, available on all Letter and Large Letter service variants:

Entry Level offers a price reduction of 0.3p
Intermediate Level offers a price reduction of 0.7p

For Large Letter format items weighing >250g straightline price incentives will apply for both Entry and Intermediate levels.

Our Responsible Mail specification has been aligned to British Standards Institute′s PAS 2020 document on environmental performance for Direct Marketing and gives you guidance on how to prepare your mail to have reduced environmental impact.

Royal Mail Responsible Mail™ Specification and Contract Schedule

PDF Responsible Mail Specification - 09 April 2009
PDF Royal Mail Responsible Mail™ Schedule (v2.4)

If you would like further information, please see our Frequently Asked Questions section, or contact

Royal Mail Wholesale Commercial Director Paul Bates.
Email: paul.bs.bates@royalmail.com
Phone: 07702 572330