Contact List
| Service | Description | Contact | Availability |
|---|---|---|---|
| Contracts/ Agreements | For new customers wishing to open an account with Royal Mail Wholesale, by entering into a Contract. |
Steve Garey Tel: 07885 241234 E Mail: steve.garey@royalmail.com Charlotte Marshall Tel: 07725 200286 E Mail: charlotte.marshall@royalmail.com |
9 a.m. - 5 p.m. Monday - Friday 9 a.m. - 5 p.m. Monday - Friday |
| Products and Services | Advice on existing products and services for new or existing customers. |
Steve Garey Tel: 07885 241234 E Mail: steve.garey@royalmail.com Charlotte Marshall Tel: 07725 200286 E Mail: charlotte.marshall@royalmail.com |
9 a.m. - 5 p.m. Monday - Friday 9 a.m. - 5 p.m. Monday - Friday |
| User guide | Questions about the Royal Mail Wholesale User Guide for new or existing customers. |
Steve Garey Tel: 07885 241234 E Mail: steve.garey@royalmail.com Charlotte Marshall Tel: 07725 200286 E Mail: charlotte.marshall@royalmail.com |
9 a.m. - 5 p.m. Monday - Friday 9 a.m. - 5 p.m. Monday - Friday |
| New Product/ Service Development | Requests for new product/service development for existing customers. |
Mike Haskins Tel: 07889 075907 E Mail: mike.haskins@royalmail.com |
9 a.m. - 5 p.m. Monday - Friday |
| Operational issues | Day to day operational issues dealt with by DSACC | Please use individually provided contact numbers |
7 a.m. - 7 p.m. Monday - Friday 7 a.m. - 4 p.m. Saturday |
| Billing enquiries | Invoice or billing enquiries for existing customers. |
Finance Service Centre, London Tel: 0845 6003996 |
9 a.m. - 5 p.m. Monday - Friday |
| Supplies | Ordering of mailbags/trays/labels for existing customers. Ordering of labels/bag ties/other consumables for existing customers. |
E Mail: DSACC@royalmail.com E Mail: DSACC@royalmail.com |
8 a.m. - 4 p.m. Monday - Friday |
| Technical assistance | For assistance with Access Database/Walksort databases. |
Technical helpline: Tel: 0207 3713727 E Mail: helpline@royalmailwholesale.com |
9 a.m. - 5 p.m. Monday - Friday |
| For assistance with the Customer Final Label database. |
Charlotte Marshall Tel: 07725 200286 E Mail: charlotte.marshall@royalmail.com |
9 a.m. - 5 p.m. Monday - Friday |
|
| For software accreditation. |
Charlotte Marshall Tel: 07725 200286 E Mail: charlotte.marshall@royalmail.com |
9 a.m. - 5 p.m. Monday - Friday |
|
| For assistance with E*Pro Customer to call into DSACC to raise the query through IT Helpdesk. |
E*Pro helpline Tel: 0208 1727616 |
9 a.m.- 5 p.m. Monday - Friday |
|
| For assistance with Docket Hub. |
Docket Hub helpline Tel: 0190 3523097 |
8 a.m. - 6 p.m. Monday - Saturday |